Omada Cloud is Busy
The message "Omada Cloud is busy. It will take some time to connect..." occasionally appears after I login and when I launch the controller using the latest OC300 release. Previously, it would give me no reason for the failure. Now, at least it tells me why; the cloud infrastructure is busy. Is this a case where TP-Link needs to upgrade its cloud data centers? Thanks
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Hi @bd1859
Thanks for posting here.
TP-Link's cloud is based on Amazon Web Services (AWS). The error message you're seeing could be due to temporary cloud service congestion or local network fluctuations.
If refreshing the page resolves the situation, or if it recovers automatically after a short wait, this is normal behavior. If the issue occurs infrequently, you may ignore it.
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The "Omada is Busy" message, followed by "Connection failed," occurs too frequently. It inhibits my ability to troubleshoot and manage the network remotely.
Thank you for getting back to me, but your response should not be considered a resolution.
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Hi @bd1859
If it happens frequently, yes, I agree with you.
The first post mentioned it happened occasionally, which is why I suggested ignoring it.
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Hi @bd1859
Thanks for letting us know this. You may continue troubleshooting with support team.
Once the issue is addressed or resolved, please update this topic thread with your solution to help others who may encounter the same problem as you did.
Many thanks for your excellent cooperation and patience!
bd1859 wrote
Update: Omada support has opened a ticket on this and has informed me that they are investigating the issue.
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