Can't login operator using omada cloud

Can't login operator using omada cloud

Can't login operator using omada cloud
Can't login operator using omada cloud
2025-08-18 02:49:33 - last edited 2025-08-20 02:12:01
Tags: #API
Model: OC200  
Hardware Version:
Firmware Version:

Hi,

 

We have an onprem setup OC200 and has cloud access.

When I try to use this API to login operator:

https://aps1-api-omada-cloud-access.tplinkcloud.com/omadac/{deviceId}/{omadaId}/api/v2/hotspot/login

 

it return 
{"errorCode":-1200,"msg":"You have been logged out of the controller. This may have been caused by data restore, reboot, session timeout or disabled cloud access. Please try to log in again later.","result":null}

 

Is it disabled in cloud?

 

when it try local it works using this:

 

https://192.168.x.x/{omadaId}/api/v2/hotspot/login

 

I don't want to use local in my acceptance criteria

 

Hope someone can help if this possible.

 

Regards,

 

Rowel Matiga

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Re:Can't login operator using omada cloud-Solution
2025-08-20 02:11:57 - last edited 2025-08-20 02:12:01

Hi  @matigarowel 

 

Thanks for the explanation.

 

In summary my question is, is that possible to login operator from onprem with cloud bind?

>>>After verification, unfortunately, the answer is no.

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Re:Can't login operator using omada cloud
2025-08-19 05:20:53

Or is it only local / essential cloud has allowed to to login operator? hope someone can help me.

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Re:Can't login operator using omada cloud
2025-08-19 11:08:08

Hi  @matigarowel 

 

Thanks for posting here.

 

What's the omadac and deviceid for?

 

Please provide a screenshot of the URL with partial characters masked (e.g., covering a few characters) - we just need to verify the URL format. Alternatively, you may manually replace some characters with "x"

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Re:Can't login operator using omada cloud
2025-08-19 12:10:30

  @Vincent-TP 

 

Hello,

 

Good day!

 

I'm trying to do External Portal setup hosting in cloud. Already tried essential(cloud) / onprem (via local ip) by calling this API (sample using curl)
 

curl --location 'https://aps1-api-omada-essential-controller.tplinkcloud.com/{omadaId}/api/v2/hotspot/login' \

--header 'Content-Type: application/json' \

--data '{"name": "{operator name}","password": "{operator passwor}"}'

that retruns: 

 

{"errorCode":0,"msg":"Hotspot log in successfully.","result":{"token":"token here"}}

 

and also cookies:

TPOMADA_SESSIONID=session

 

Here is the challenge I'm trying to access my onprem omada controller via cloud binding

when checking to the network log in browser it was calling like this for all transaction:

 

https://aps1-api-omada-cloud-access.tplinkcloud.com/omadac/{deviceId}/{omadaId}/*

 

when i use that to login the operator using that:

 

https://aps1-api-omada-cloud-access.tplinkcloud.com/omadac/{deviceId}/{omadaId}/api/v2/hotspot/login

 

it return:

 

{"errorCode":-1200,"msg":"You have been logged out of the controller. This may have been caused by data restore, reboot, session timeout or disabled cloud access. Please try to log in again later.","result":null}

 

 

In summary my question is, is that possible to login operator from onprem with cloud bind?

 

Thanks,

 

Rowel Matiga

 

 

 

 

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Re:Can't login operator using omada cloud-Solution
2025-08-20 02:11:57 - last edited 2025-08-20 02:12:01

Hi  @matigarowel 

 

Thanks for the explanation.

 

In summary my question is, is that possible to login operator from onprem with cloud bind?

>>>After verification, unfortunately, the answer is no.

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#5
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