EAP773 | EAP783 v1.1.1 Pre-release Firmware_Closed

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

EAP773 | EAP783 v1.1.1 Pre-release Firmware_Closed

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
119 Reply
Re:EAP773 | EAP783 v1.1.1 Pre-release Firmware (Update on 4th Nov, 2025)
a week ago - last edited a week ago

Iphone 17 pro still can't roam regardless if 802.11r is either on or off. ios is 26.2.

 

I would really be interested if this can be reproduced at another site?

  0  
  0  
#112
Options
Re:EAP773 | EAP783 v1.1.1 Pre-release Firmware (Update on 4th Nov, 2025)
a week ago

Hi  @liviu2004 

Thanks for the info.

We will test locally. Which EAP are you using? EAP773 or EAP783?

What firmware versions did you try?

How many EAP units do you have in total? How far are they installed between each other?

liviu2004 wrote

Iphone 17 pro still can't roam regardless if 802.11r is either on or off. ios is 26.2.

 

I would really be interested if this can be reproduced at another site?

 

  0  
  0  
#113
Options
Re:EAP773 | EAP783 v1.1.1 Pre-release Firmware (Update on 4th Nov, 2025)
a week ago

  @Vincent-TP Thanks for continuous support.

 

I am using EAP783(EU) v1.0. Firmware 1.1.4. I thought this cannot be downgraded, reading the following release notes:  2. This firmware upgrade is irreversible. Contact Omada technical support if downgrade is required.

 

I have 2x EAP783 at this site and the distance between them is about 8 meters, with 2 reinforced 30cm concrete floors in-between. While doing testing, I move from EAP to EAP being within 1m between EAP and phone.

 

Hope this helps. Must be something related to this phone model only. 

  1  
  1  
#114
Options
Re:EAP773 | EAP783 v1.1.1 Pre-release Firmware (Update on 4th Nov, 2025)
a week ago

Hi  @liviu2004 

 

We had tested it with the same wifi config with iPhone 17 Pro iOS 26.2, but couldn't reproduce this issue.

To isolate any other potential config factor, please send us a copy of your controller's config file. I have created a support ticket via your registered email; the ID is TKID251265972.

Please check your inbox. Thanks.

liviu2004 wrote

  @Vincent-TP Thanks for continuous support.

 

I am using EAP783(EU) v1.0. Firmware 1.1.4. I thought this cannot be downgraded, reading the following release notes:  2. This firmware upgrade is irreversible. Contact Omada technical support if downgrade is required.

 

I have 2x EAP783 at this site and the distance between them is about 8 meters, with 2 reinforced 30cm concrete floors in-between. While doing testing, I move from EAP to EAP being within 1m between EAP and phone.

 

Hope this helps. Must be something related to this phone model only. 

 

  0  
  0  
#115
Options
Re:EAP773 | EAP783 v1.1.1 Pre-release Firmware (Update on 4th Nov, 2025)
a week ago - last edited a week ago

  @Vincent-TP Thanks, email responded to, with a caveat. When I wanted to reproduce the problem this morning, of course, all was good! However, I have sent all logs, config, and 3 print screens I made from the iphone at that time when it did not work.

 

I will keep trying to reproduce the issue.

 

Attached here a photo taken at that time, phone was 1m from one of the APs. Bad signal was holding for a long time, it never changed.

 

  0  
  0  
#116
Options
Re:EAP773 | EAP783 v1.1.1 Pre-release Firmware (Update on 4th Nov, 2025)
a week ago

  @Vincent-TP Thank you. I'll test the workaround when I'll be back home. Do you have an estimated date for this next release ?

  0  
  0  
#117
Options
Re:EAP773 | EAP783 v1.1.1 Pre-release Firmware (Update on 4th Nov, 2025)
a week ago

Hi  @Benoit2r 

No ETA yet. But won't be long. If you want, we can send you the beta version.

Benoit2r wrote

  @Vincent-TP Thank you. I'll test the workaround when I'll be back home. Do you have an estimated date for this next release ?

 

  0  
  0  
#118
Options
Re:EAP773 | EAP783 v1.1.1 Pre-release Firmware (Update on 4th Nov, 2025)
a week ago

  @Vincent-TP 

 

Hi Vincent,


I am reporting an issue regarding MLO (Multi-Link Operation) and band steering behavior on the EAP783 running firmware 1.1.2 Build 20251030 Rel. 58575.

 

Issue Details: Despite having Band Steering configured to "Prefer 5GHz/6GHz", I am seeing inconsistent behavior across different clients when MLO is enabled (2.4GHz/5GHz/6GHz):

 

  • iOS/iPadOS Devices: iPhone and iPad connect to the 6GHz band as expected without any issues.
  • Windows Laptops (HP and Lenovo): Multiple laptops from HP and Lenovo frequently prioritize and stay connected to the congested 2.4GHz or 5GHz bands, failing to utilize the 6GHz band properly.

 

Background: This issue was not present in the previous beta firmware version EAP783_V1_1.1.1_20250818 (Pre-release). In that version, these same laptops correctly prioritized the 6GHz band. The current official release (1.1.2) seems to have a regression in how it handles band steering for these specific clients.

 

Request: If you have a newer beta firmware available, could you please provide a link or send the firmware to me?

 

Thank you for your support.

  0  
  0  
#120
Options
Re:EAP773 | EAP783 v1.1.1 Pre-release Firmware (Update on 4th Nov, 2025)
a week ago

  @JIN_JPN 

 

That beta version is no different from the current one in this regard. Could you please let me know how many clients are connected to the 2.4G, 5G, and 6G networks respectively? Please create a new thread for discussion. I will lock this thread. Thank you.

JIN_JPN wrote

  @Vincent-TP 

 

Hi Vincent,


I am reporting an issue regarding MLO (Multi-Link Operation) and band steering behavior on the EAP783 running firmware 1.1.2 Build 20251030 Rel. 58575.

 

Issue Details: Despite having Band Steering configured to "Prefer 5GHz/6GHz", I am seeing inconsistent behavior across different clients when MLO is enabled (2.4GHz/5GHz/6GHz):

 

  • iOS/iPadOS Devices: iPhone and iPad connect to the 6GHz band as expected without any issues.
  • Windows Laptops (HP and Lenovo): Multiple laptops from HP and Lenovo frequently prioritize and stay connected to the congested 2.4GHz or 5GHz bands, failing to utilize the 6GHz band properly.

 

Background: This issue was not present in the previous beta firmware version EAP783_V1_1.1.1_20250818 (Pre-release). In that version, these same laptops correctly prioritized the 6GHz band. The current official release (1.1.2) seems to have a regression in how it handles band steering for these specific clients.

 

Request: If you have a newer beta firmware available, could you please provide a link or send the firmware to me?

 

Thank you for your support.

 

  0  
  0  
#121
Options