Vincent-TP wrote

Hi  @UlyssesSteven 

 

Thanks for posting here.

 

Modifying WLAN settings will not cause the AP to go offline. Please provide us with the following information to understand the specific situation:

1. What kind of controller are you using? What's the firmware version?

2. the topology of the network, especially how the EAP units are connected to the controller;

3. A screenshot of the controller's Device page

4. What kind of config did you change? Please record a video showing this process, including the changes you made and how the EAP status was updated.

5. Will this happen every time after you change the WLAN settings?

6. If you change some other settings, for example, change a device name, will this happen? 

6.. yes changing name also do this  @Vincent-TP 

  @Vincent-TP this is happening on 3 sites.. i dont know but one site is ok now 

  @UlyssesSteven 

  @UlyssesSteven after wlan settings. It will go for adoption then failed then disconnected

  @Vincent-TP thank you for your response. right now some sites are ok.. one site remains the same

How are the controllers connecting to the network? In the same gateway? yes the same

From the screenshots, sometimes, some EAP units are unaffected, right? yes 

How can you make the EAP back to Connected? Do you need to reboot them? i need to reboot them 

Changing WLAN settings will make the wireless interfaces reboot, did you enable mesh feature for the controllers? yes mesh features are enabled

There is a new firmware released for EAP225-outdoor, you may update them to the latest firmware and see if the situation persists. all of these 225 are on the latest firmware

thank you. i wil update if something comes up