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OMADA APP PIXEL (Android16) ISSUE

OMADA APP PIXEL (Android16) ISSUE

OMADA APP PIXEL (Android16) ISSUE
OMADA APP PIXEL (Android16) ISSUE
2025-08-30 17:18:02
Tags: #Controller
Model: Omada Cloud-Based Controller  
Hardware Version:
Firmware Version: V5.15.24

Good evening.

 

Its been days that my omada app on android dosnt show my clients and devices.

when i swipe down to refresh sometimes a few of them pop up, then they dissapear, then all of them appears and goes on; until i get an error message and the app closes .

 

i Cleared cache - uninstalled reinstall the app - Same result.

 

version Of Omada App:  4.25.27

My android Google Pixel 9 XL Android 16.

 

On the cloud website all of them appear normally, on my other devices (Pixel Pad, Iphone) with the same site settings, everything appears normally.

 

 

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#1
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9 Reply
Re:OMADA APP PIXEL (Android16) ISSUE
2025-09-01 11:08:20

Hi  @JHilaire 

 

To verify, is the  android Google Pixel 9 XL Android 16 the only client affected?

 

What was the behavior before? did you update the Omada APP recently?

 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:OMADA APP PIXEL (Android16) ISSUE
2025-09-01 12:48:47
hi Vicent-TP thank you for replying yes, the Google Pixel 9XL is the only client affected. It was working great before indeed; the problem appeared right after an update. i waited for the next update hoping that it would be fixed but to no avail. (There was at least 2 updates after the one that broke things for me.) thank you
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#3
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Re:OMADA APP PIXEL (Android16) ISSUE
2025-09-02 08:25:02

Hi  @JHilaire 

 

Thanks for the reply. 

To understand the situation better, please capture some screenshot of the APP page when next time it occurs. 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#4
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Re:OMADA APP PIXEL (Android16) ISSUE
2025-09-02 10:31:01

  @Vincent-TP 

I can only upload 1 file in here but here is what it says when quitting alone.

 

File:
Screenshot_2.pngDownload
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#5
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Re:OMADA APP PIXEL (Android16) ISSUE
2025-09-02 10:31:49

  @Vincent-TP 

here is befor it stops displaying 

 

File:
Screenshot_1.pngDownload
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#6
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Re:OMADA APP PIXEL (Android16) ISSUE
2025-09-02 10:32:21

  @Vincent-TP 

File:
Screenshot_20250902-061013.pngDownload
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#7
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Re:OMADA APP PIXEL (Android16) ISSUE
2025-09-03 02:05:38

  @JHilaire 

Thank you so much for taking the time to post the issue on the TP-Link community!
To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID250905706. Please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, please update this topic thread with your solution to help others who may encounter the same problem as you did.
Many thanks for your excellent cooperation and patience!

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#8
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Re:OMADA APP PIXEL (Android16) ISSUE
a week ago

  @Vincent-TP 

 

Hi all

 

just to let you know that i still have the issue and it was not resolved, but what i can add to it is that i have since installed the Omada app on  a Pixel 7 and a new Pixel 10 XL, and the Pixel 7 works flawlessly and the Pixel 10 gives the same symptomes as the Pixel 9XL. it seems there is an issue  with the app and these new Google Pixels (9Xl and 10XL).

Anybody with the same experience please?

 

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#9
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Re:OMADA APP PIXEL (Android16) ISSUE
Yesterday

Hi  @JHilaire 

 

This is forwarded to support team, please reply to the email with case ID TKID250905706 for further follow up.

Once the issue is addressed or resolved, please update this topic thread with your solution to help others who may encounter the same problem as you did.
 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#10
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