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OC200 does not power on with POE / with USB no cloud light

OC200 does not power on with POE / with USB no cloud light

OC200 does not power on with POE / with USB no cloud light
OC200 does not power on with POE / with USB no cloud light
a week ago - last edited a week ago
Model: OC200  
Hardware Version: V1
Firmware Version: NA

When POE Cat cable is plugged in, no power is evident - no lights nothing. 

Have tried various POE injectors - all are working with other POE devices. 

 

When using a USB cable, the power light lights up, the cloud light lights once or twice, then nothing. 

 

When trying to connect to check or update or add to a network it can not be seen or accessed. 

 

I am guessing the unit is faulty - as have seen similar threads online with the same issue. Purchased new less than 6 months ago - never installed or turned on until today. 

 

Any help apprecaited. 

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#1
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1 Accepted Solution
Re:OC200 does not power on with POE / with USB no cloud light -Solution
a week ago - last edited a week ago

Hi  @PLOTH 

 

Thanks for posting here.

 

When testing the POE, did you test with different cables? Better with some shorter cables.

 

Do you mean the micro USB cable can power it on? If yes, with it powered on, please press the reset button for around 8 seconds and see if it helps.

 

If it's still the same, you may contact your retailer to check the warranty.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:OC200 does not power on with POE / with USB no cloud light -Solution
a week ago - last edited a week ago

Hi  @PLOTH 

 

Thanks for posting here.

 

When testing the POE, did you test with different cables? Better with some shorter cables.

 

Do you mean the micro USB cable can power it on? If yes, with it powered on, please press the reset button for around 8 seconds and see if it helps.

 

If it's still the same, you may contact your retailer to check the warranty.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
Recommended Solution
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#2
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Re:OC200 does not power on with POE / with USB no cloud light
a week ago

  @Vincent-TP 

Yes tested with other cables - all were short. 

 

Yes while powered on with USB, reset, no change. 

 

Sending back. 

Thanks! 

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#3
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Re:OC200 does not power on with POE / with USB no cloud light
a week ago

Hi  @PLOTH 

 

Thanks for getting back. I believe it's faulty, you may contact your retailer.

PLOTH wrote

  @Vincent-TP 

Yes tested with other cables - all were short. 

 

Yes while powered on with USB, reset, no change. 

 

Sending back. 

Thanks! 

 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#4
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