Vigi mobile app

Vigi mobile app

Vigi mobile app
Vigi mobile app
Monday - last edited Wednesday
Model: VIGI C340  
Hardware Version:
Firmware Version:

Hi, Iam using Vigi product over a year.

 

In last week the mobile app stop working for streaming video from outside of my local area network.

Iam still getting phone notification of movement and can do setting of camera but video stream only show "Connection failed, please try again".

In local area network I sometime need to press the reload button several time before it load and then it work well.

Doestnt matter if Iam connected with my iphone to any wifi or celuar data - results are the same.

I did try to restart phone with no change - latest version of vigi app (2.7.63) and iPhone 15.

 

It should not be network issue as on notebook I still can watch stream with Vigi security manager without issue (also from outside network).

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1 Accepted Solution
Re:Vigi mobile app-Solution
Tuesday - last edited Wednesday

  @Ethan-TP 

Hello,

okay solved - when I tried on different phone it worked. So I just loggout / log in into my iphone and it started to work normaly.

 

Also prior the problem has occur I had to replace modem on that location so maybe there was connection with it. But simple fix anyway..

 

Thank you

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Re:Vigi mobile app
Tuesday - last edited Tuesday

  @LukaGri 

Thank you for your post. Could you please let me know the hardware and software versions of your Vigi C340? If the software is not the latest, please upgrade to the newest version.During the period when this issue occurred, did you make any changes to your device or network? Also, check whether the app’s permissions for using local network and cellular data have been restricted.Finally, could you confirm whether the same problem occurs when you log in with a different phone?

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Re:Vigi mobile app-Solution
Tuesday - last edited Wednesday

  @Ethan-TP 

Hello,

okay solved - when I tried on different phone it worked. So I just loggout / log in into my iphone and it started to work normaly.

 

Also prior the problem has occur I had to replace modem on that location so maybe there was connection with it. But simple fix anyway..

 

Thank you

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#3
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