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ER605 Freqeuent disconnects

ER605 Freqeuent disconnects

ER605 Freqeuent disconnects
ER605 Freqeuent disconnects
Saturday
Model: ER605 (TL-R605)  
Hardware Version: V2
Firmware Version: V2.3

Dear TP-Link,

 

I have a situation that my ER605 disconnects very frequently. I have restarted the device (and some days before). Today it's unavailable from the controller again. Internet works but yesterday I noticed a degrading of services until reboot. 

 

Not sure what beside reboot can be done. It seems a bug somehow on controller <-> router communications.

Controller is SW on debian: 12.2 

Controller Version: 5.15.24.19

 

kind regards

Jay

 

 

 

 

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#1
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3 Reply
Re:ER605 Freqeuent disconnects
Yesterday - last edited Yesterday

  @JayinNZ 

Thank you for your post. Have you noticed when this issue first started—did it appear right after a firmware upgrade or after any other configuration changes? Or did it begin following a device reboot? Does rebooting the router provide only a temporary fix? Have you made any specific settings on the router?What exactly do you mean by “degrading of services”? When it goes offline, you can ping the connectivity between it and the Controller.

Wishing you a joyful life and smooth internet! Get the Latest Firmware Releases for Omada Routers Here - Subscribe for Updates
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#2
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Re:ER605 Freqeuent disconnects
15 hours ago

  @Ethan-TP 

 

Thank tou for questions.

 

I have update that 2.3 firmware a while back (May). The migration for OC200 to Linux controller happedned in 14th August 

The disconnects started on 26th Aug. 

Reboot fixes the disconnnection issue but it seems to disconnect more frequently now (I have added automated reboot everry night).  

Degrading in this context is while ER is disconnect everything runs normally until it seems to reach a point where Internet accss is not longer possbile. First thought it was DNS related but no able to connect the router nothing can be verified.

 

ER 605 V2 2.3.0

Omada SW 5.15.24.19 9 (on debian)

 

Not sure what other maybe config mismatch OC200<->SW OC. I used the controller migration wizard.

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#3
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Re:ER605 Freqeuent disconnects
11 hours ago

  @JayinNZ 

Thank you so much for taking the time to post the issue on the TP-Link community!

To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID250950937 please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Wishing you a joyful life and smooth internet! Get the Latest Firmware Releases for Omada Routers Here - Subscribe for Updates
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