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Problems using Safe search toggle URL filtering settings page

Problems using Safe search toggle URL filtering settings page

Problems using Safe search toggle URL filtering settings page
Problems using Safe search toggle URL filtering settings page
Monday
Model: Omada Software Controller (Linux)  
Hardware Version:
Firmware Version: v5.15.24.19

The URL Filter Settings:



Safe search option. When I switch it on, in my setup all google sites (search, drives, maps, etc) stop working. When kept off, they are working, What am I doing wrong ?

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#1
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4 Reply
Re:Problems using Safe search toggle URL filtering settings page
14 hours ago

Hi  @APRC-P3-Tel 

 

Thanks for posting here.

 

Safe Search: Check this option to enable Safe Search globally. This feature can filter search results to block inappropriate content. It is suitable for family and educational environments.

 

 We don't have this situation, and would like to test it locally, please give us more details about this:

1. Which websites/applications will stop working? please also share with some screenshots when the issue occurs;

2. Please share the Device page of the controller so that we can know the SDN devices you are using;

3. The URL filtering settings.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:Problems using Safe search toggle URL filtering settings page
13 hours ago - last edited 13 hours ago

  @Vincent-TP : 

(1) Their was a problem accessing google sites (search, maps, drive, gmail) and possibly their android mobile apps. I could replicate the problem even on windows PC


(2) These are the devices used in our network:


(3) This is the URL Filter settings page:


 

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#3
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Re:Problems using Safe search toggle URL filtering settings page
11 hours ago

Hi  @APRC-P3-Tel 

Thanks for the reply.

(1) Their was a problem accessing google sites (search, maps, drive, gmail) and possibly their android mobile apps. I could replicate the problem even on windows PC

>>>Does this only affect Google sites? what about other kinds of service?

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#4
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Re:Problems using Safe search toggle URL filtering settings page
9 hours ago

  @Vincent-TP : Only Google sites were impacted. I checked microsoft, amazon, facebook, etc and all of them were working. I have to keep safe search disabled in my setup as google search is a very basic service which is needed by most wifi users.

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#5
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