New tablet or phones won't connect to 2nd SSID on EAP670, but works fine on EAP660 HD
Just bought an EAP670. Connected it into our network, it's all updated. But phones or tablets won't connect to the 2nd SSID. The main SSID works fine. Maybe it's a VLAN thing, as the 2nd SSID sets an alternate IP to 192.168.10.x instead of 1.x for the main one. The devices connect into the network, as I can see the device name and time connected, but they never receive an IP addess. I even tried to set a static IP, but they never get a wifi lock. All the settings are the same as the other 9 EAP660s.
EDIT: Created another SSID using other VLAN IDs, and the same thing. I created an Isolated guest network on the main network and it worked. But it's not what I'd prefer. My main subnet is already congested, which is why I like to move similar devices to other subnets, like VoIP phones. How do I submit a bug report?
I use an OC200 with an ER605.
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@MrTom Thanks for the post. How is your second SSID configured? Does the VLAN it is connected to have a DHCP server enabled? Any MAC filtering configurations?
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Hi @MrTom
Thanks for posting here.
Could you please help confirm the following details:
1. Is the client only unable to work with the 2nd SSID (non-VLAN1) of the EAP670, while connecting to the EAP660 HD still works normally? What about clients other than New tablet or phones? Or all wireless clients can't get internet to the 2nd SSID?
2. Do you have a TP-Link switch? If so, what is the model number? To better understand the situation, please share a screenshot of your controller's Device page, which will help us identify the specific hardware and firmware versions of the SDN devices you are using. Additionally, please let us know the type of controller(hardware or software) you are using and its firmware version.
3. Are all EAPs connected to the switch?
4. What is the VLAN configuration for the switch port connected to the EAP670?
5. Could you provide some configuration screenshots for reference? such as SSID config, VLAN config, switch port config(if any)
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NeilR_M wrote
@MrTom Thanks for the post. How is your second SSID configured? Does the VLAN it is connected to have a DHCP server enabled? Any MAC filtering configurations?
@NeilR_M Yes, the VLANs have a DHCP enabled for 192.168.10.1, 20.1 and 30.1 for VLAN 10, 20 and 30, although only 10 and 30 are for WLAN, 20 is only for the LAN. I'm not using any type of MAC filtering on WLAN or LAN. The main subnet is 192.168.1.1. DNS Server and Default Gateway are Auto.
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Vincent-TP wrote
Hi @MrTom
Thanks for posting here.
Could you please help confirm the following details:
1. Is the client only unable to work with the 2nd SSID (non-VLAN1) of the EAP670, while connecting to the EAP660 HD still works normally? What about clients other than New tablet or phones? Or all wireless clients can't get internet to the 2nd SSID?
2. Do you have a TP-Link switch? If so, what is the model number? To better understand the situation, please share a screenshot of your controller's Device page, which will help us identify the specific hardware and firmware versions of the SDN devices you are using. Additionally, please let us know the type of controller(hardware or software) you are using and its firmware version.
3. Are all EAPs connected to the switch?
4. What is the VLAN configuration for the switch port connected to the EAP670?
5. Could you provide some configuration screenshots for reference? such as SSID config, VLAN config, switch port config(if any)
@Vincent-TP I'm going to need to do some more investigating, it doesn't seem like it's specific to the EAP670. After traveling down to the new EAP670 location and doing some WiFi tests, I also found two other EAP660 HDs that were doing the same thing, not connecting at any VLAN WLAN. So not all of EAP660 HDs are allowing VLANs too.
The only thing I could think of that's in common with building 6 and 7 are that they are being fed a wireless signal via WiFi bridges from the internet company. Building 5 works fine, it's being fed with a direct connection.
I'll go to building 7 and plug in my VoIP phone directly into the switch to see if I can join VLAN 20. Is it possible for a wireless bridge to strip out all VLAN tags?
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Hi @MrTom
Thanks for the reply.
The only thing I could think of that's in common with building 6 and 7 are that they are being fed a wireless signal via WiFi bridges from the internet company. Building 5 works fine, it's being fed with a direct connection.Is it possible for a wireless bridge to strip out all VLAN tags?
>>>What devices are you using to establish the wireless bridge? Please give us more details about the installation of different buildings, including the model numbers of the devices. How different buildings are connected. The details are unclear—we can't give a precise answer without understanding your topology and phenomenon.
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