Hi  @Dave_ 

Thanks for posting here.

Sometimes the Omada cloud access may be blocked by some special firewall rules.

May I ask what router is deployed in your network?

Can clients behind the switch access the internet normally?

You mentioned that EAPs in the same network can be discovered and managed properly - is this EAP connected to the switch? If not, please provide the specific network topology. Additionally, if possible, we recommend connecting the switch to a different network(Internet service provider) for testing.

Do you have a support case ID for reference? I may get more info from that case. Thanks.

Hi  @Dave_ 

Thank you for your response. The troubleshooting steps already performed should have resolved the issue - there might be some other underlying factors at play.

I see the support team has suggested conducting remote diagnostics to investigate the root cause. I recommend continuing to cooperate with support's troubleshooting efforts.

Once the issue is addressed or resolved, please update this topic thread with your solution to help others who may encounter the same problem as you did.
Many thanks for your excellent cooperation and patience!