Last firmware 1.3.6 broke my router ER8411

Last firmware 1.3.6 broke my router ER8411

Last firmware 1.3.6 broke my router ER8411
Last firmware 1.3.6 broke my router ER8411
Yesterday - last edited 16 hours ago
Model: ER8411  
Hardware Version: V1
Firmware Version: 1.3.6

I updated my router to the last software because i had some problems about "physical disconnection" in my WAN ports.

 

After update to 1.3.6 i have MORE "pysical disconnection ports" even SFP+ and Ethernet, and my CPU router is directly 90% all time.

Cannot use nothing, no internet because "WAN is down" every few seconds.

 

 

Hardware V1

 

I try other routers and work very fine so the problem is my ER8411 and last firmware.

Few times i saw my ONT link pairing with 100mbps on ER8411... then disconnect.. then appear with 1Gb link... 

On my SFP+ link with 10Gb have same problem, every few seconds disconnect then reconnect.. then disconnect... then reconnect...

 

 

Cannot use nothing.

I try to disable one link and use only 1 WAN, imposible, DNS not resolving.... 

Also have Pppoe problems ... 

few months ago i cannot use my ONT with ER8411 because always have PADI errors, and then you release new firmware and fixed this... all work, not 100% good but 80% some errors sometimes... but now? now nothing work.

 

And cannot downgrade to another firmware... so i have my company unusable, need find another router brand.

All this problems not happen with pfSense.

 

 

 

 

 

I have router ER8411 and switch SX3832.

What i need to do ? Thats crazy.

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#1
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5 Reply
Re:Last firmware 1.3.6 broke my router ER8411
15 hours ago
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#2
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Re:Last firmware 1.3.6 broke my router ER8411
14 hours ago

  @MR.S 

 

Is not downgradeable firmware... 

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#3
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Re:Last firmware 1.3.6 broke my router ER8411
12 hours ago

  @est3ban129 

 

okay, have you tried?

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#4
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Re:Last firmware 1.3.6 broke my router ER8411
10 hours ago - last edited 10 hours ago

  @est3ban129 

 

you cannot load older firmware directly once on 1.3.6  

 

Emergency mode or SSH roll-back is the only way

 

I have 2 ER8411 on 1.3.6, other than some VPN related bugs, i am not seeing these issues you noted on either of them - all physical port connections are stable, CPU is stable at around 5% (even with IDS, DPI etc enabled)

 

Factory reset it and let the controller readopt it first and see if the issues persist

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#5
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Re:Last firmware 1.3.6 broke my router ER8411
3 hours ago

  @est3ban129 

Thank you so much for taking the time to post the issue on the TP-Link community!

To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID251113617please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

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#6
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