Dynamic IP not assigned/connecting after firmware update

Dynamic IP not assigned/connecting after firmware update

Dynamic IP not assigned/connecting after firmware update
Dynamic IP not assigned/connecting after firmware update
Friday - last edited 8 hours ago
Model: ER707-M2  
Hardware Version: V1
Firmware Version: 1.3.1

Everything worked fine before the latest firmware update. Unfortunately, I didn't backup my settings before the update. The menu interface is now different than it was before and none of the 'how-to' match the new screens...  The router connects directly from the modem on WAN1 (the only 'input') and then connects to a 16 port switch. When I try to configure the router using Dynamic IP, nothing is assigned and it does not connect. When I use Static IP, it connects but I don't have any service (can't ping outside of LAN). My ISP can't assist since it's all my equipment (because theirs is garbage and support is useless). Any suggestions on what I may be missing?

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#1
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1 Accepted Solution
Re:Dynamic IP not assigned/connecting after firmware update-Solution
8 hours ago - last edited 8 hours ago

Hi  @Dacotah 

 

Thanks for posting here.

 

Under normal circumstances, firmware upgrades should not impact network connectivity. 

Please refer to the following link to configure the router:

How to setup your SafeStream router in standalone mode

 

Especially this part for troubleshooting:

 

If none of the above help, please contact TP-Link hotline support to get a real-time help. 

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#2
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Re:Dynamic IP not assigned/connecting after firmware update-Solution
8 hours ago - last edited 8 hours ago

Hi  @Dacotah 

 

Thanks for posting here.

 

Under normal circumstances, firmware upgrades should not impact network connectivity. 

Please refer to the following link to configure the router:

How to setup your SafeStream router in standalone mode

 

Especially this part for troubleshooting:

 

If none of the above help, please contact TP-Link hotline support to get a real-time help. 

Recommended Solution
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#2
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