APs (EAP673) dropping 2.4 GHz clients after a few days while maintaining high Rx errors
I am experiencing a severe and recurring stability issue affecting the 2.4 GHz radio on both of my EAP673 units (Ground and First Floor). Every few days, clients connecting to the 2.4 GHz SSID (both IoT devices connected to the dedicated 2.4Ghz IoT SSID but also clients connected in the 2.4 GHz band of main vlan) broadcasted from these EAPs lose internet connectivity entirely, while 5 GHz and ethernet connections remain unaffected. The issue requires either a reboot, a forced provision, or simply disabling/re-enabling the 2.4 GHz broadcast to instantly restore service. Based on the EAP statistics logged just prior to failure, the radio exhibits an extremely high rate of Receive (Rx) errors. In the most recent failure of the first floor EAP673, the radio accumulated about 2% Rx Dropped Packets/Errors whereas currently my ground floor EAP673 sits at 3%. There is 0 errors or dropped packets on the 5Ghz band of either EAP. Although I have already attempted basic fixes, including disabling 802.11ax and setting the channel width to 20 MHz, the problem persists. Has anyone found a permanent solution (firmware or configuration) for this 2.4GHz crash? It is highly unlikely to lose connectivity of IoT devices that I rely for home entry, alarm sensors etc every week. Frustratingly, there is nothing in the logs of the controller while the issue is ongoing, even when I try to connect my iphone to the IoT wifi the connection fails and reverts to mobile data but there is no entry in the logs about it.



