Voucher Time Remaining
Hi guys,
I’d like to ask for some clarification regarding voucher behavior.
I created a 1-hour voucher and tested it using my phone. The device successfully connected to the Wi-Fi and accepted the voucher code. However, when I disconnected from the Wi-Fi, the voucher time continued running even though the device was no longer connected.
I’ve already tried adjusting different Timing and Duration Type settings, but the behavior remains the same.
Is this an expected limitation of the device/system, or is there a specific configuration that allows the voucher timer to pause when the user disconnects?
Thank you in advance for your help.
Hi @Carlo14
Thanks for posting here. This is already supported.
Choose the Timing type as By Usage, it will work as expected:
I tested and followed your instructions based on the screenshots you provided, but the issue still persists.
When I connect to the WiFi and then immediately disconnect, the voucher timer continues to run in the background. For testing, I used a voucher with a validity of 3 minutes. After waiting for 3 minutes and attempting to reconnect to the WiFi, I am unable to connect because, according to the dashboard, the voucher time continued running even though the user was already disconnected, and the voucher is now marked as expired.
It appears that the voucher countdown does not pause or stop when the client disconnects from the WiFi.
However, I noticed that when I select Client Duration instead of Voucher Duration under the Duration Type, the pause functionality works correctly. The voucher timer pauses when the user disconnects and resumes upon reconnection.
The limitation is that users must be aware of their remaining time, as TP-Link does not provide a client-side monitoring feature to check the remaining usage time.
this settings the pause time will work.
