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Vigo C540W connection issues

Vigo C540W connection issues

Vigo C540W connection issues
Vigo C540W connection issues
a week ago - last edited a week ago
Tags: #Network Connectivity
Model: VIGI C540-W   EAP225  
Hardware Version: V2
Firmware Version: Latest

Ive installed a C540W 5 months ago covering the main gate entering our estate. Its connected via a TP-Link EAP225 and has worked flawlessly.

 

2 days ago the camera dropped connection with the LED indicator on the camera flashing red.

After powering off and on, it reconnect and signal strength is strong. Connection only holds for 5 - 10min and drops again.

 

Ive tested on various wifi connections with the same result. No conflicting IP addresses.

 

I've also reset the camera to factory settings and the result is the same.

 

What could cause this problem?

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#1
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4 Reply
Re:Vigo C540W connection issues
a week ago

Some feedback

I have tested the camera on various wifi networks, 20MHZ and 40MHZ, all instances right next to my AP's.

The problem persists.

 

Network does not disconnect when an ethernet cable is connected directly to the camera, however that defeats the purpose of having a wifi camera.

 

I've since logged a RMA with the place I bought it from

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#2
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Re:Vigo C540W connection issues
Thursday

Hi  @Bl4d319941 

 

Thanks for posting here.

It appears that there may be an issue with the wireless module, though the exact cause cannot be determined at this time.

 

May I ask if you were able to successfully return the product? Did you purchase a replacement device, or did the retailer offer an exchange?

Is the exchanged product functioning normally?

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#3
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Re:Vigo C540W connection issues
Thursday

Hi @Vincent-TP 

 

I returned the camera to the local retailer, Geewiz, who has now sent it off to one of the TP-Link / Vigi importers for further assessment.

We are currently without a camera covering our estates' main entrance and the retailer has advised that they might take 2 - 3 weeks to assess the camera.

 

I have also given them all my findings.

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#4
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Re:Vigo C540W connection issues
Friday

Hi  @Bl4d319941 

 

Thanks for the reply.

Any updates or further help needed, don't hesitate to let us know.

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#5
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