Remote Access Feature
Im using my own software controller hosted on VPS. Im running in MSP and currently running 6.2.0.15. Im curious to know how this remote access feature work, I look at the document it support software controller atleast 6.2. Cloud Access is enabled but i only have one model (only one out of two eap225 outdoor v3.0 shown below). showing HTTPS/HTTP. So i tried to enabled it but no luck. It says "Cannot enable the tunnel. There is no connected device that supports remote access in the current site." My CCTVs are connected in Omada Guard via my VIGI NVRs. Is it because my models doesnt support?
One of the reason why i need this to remotely access because everytime there is a blackout, one of my Vigi NVR1008H (HW V2.2) doesn't connect back to Omada Cloud but my old NVR1008H (HW V1.0) is ok
Hi, @JordanW
Thank you for pointing this out.
Remote Access is a newly added feature launched with Omada Network V6.2. To enable this feature, your gateway needs to run a firmware fully adapted to V6.2, and part of your switches/access points also require V6.2 version firmware. If the current firmware of your Omada devices is not fully compatible with V6.2, you will encounter the error prompt: "There is no connected device that supports remote access in the current site."
And yes, this requirement was not clearly stated in our official documentation, and we sincerely appreciate your valuable feedback.
To check whether your device firmware is fully compatible with Controller V6.2, you can visit the device Support page on our official website, click into the Download section, and check the Release Note of the corresponding firmware for your device. For example, the latest firmware of ER707-M2 V1.x has explicitly marked support for Omada Network 6.2, while the compatible firmware for ER605 and ER8411 will be launched in subsequent updates.
For all other Omada devices, we recommend upgrading to the latest available firmware. Thank you for your understanding.