ER8411 LAN DHCP clients can't be resolved by DNS service

ER8411 LAN DHCP clients can't be resolved by DNS service

ER8411 LAN DHCP clients can't be resolved by DNS service
ER8411 LAN DHCP clients can't be resolved by DNS service
Thursday
Model: ER8411  
Hardware Version: V1
Firmware Version: 1.3.6

On the local network, devices receive network settings via the DHCP server located on the ER8411 gateway.

 

At some point, the DNS service on the ER8411 gateway stops working properly. Computers can't resolve network printers and network scanners can't scan to PC via SMB.

 

During this times DNS queries for regular internet resources are resolved correctly trough ER8411, but queries for hosts on the local network receive the response "Non-existent domain." This issue applies to both network printers and Windows devices.

 

So, I see the printer name KM25C37F and its IP address in the Omada DHCP reservation. However, when I try to nslookup km25c37f , I got the error "UnKnown unable to find km25c37f: Non-existent domain."  Meanwhile query for google.com returns full set of google IP addresses.

 

Looks like DNS registraion of DHCP clients got broken sometimes. 

 

How can I fix it?

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#1
1 Reply
Re:ER8411 LAN DHCP clients can't be resolved by DNS service
Yesterday

Hi,  @Zhmak 
Thank you for posting on our business forum.

To help us better analyze your case, we would like to confirm a few details and collect necessary information from you:
Could you please first confirm whether you are using the LAN DNS feature? We would also greatly appreciate it if you could provide the detailed information of your LAN configuration and LAN DNS settings.

Additionally, could you please confirm if your device is managed via a controller? If yes, please provide the specific version number of your controller.

Thank you very much for your cooperation.

 

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#2