Unfortunately none of the following actiion work when I tried to reset my gateway.
I tried:
The router would not signal an reset or state change using the LEDs, or resume operation an respond to pint on 192.168.0.1.
Hi @mma678
Thanks for reaching out to TP-Link Business Forums.
It seems that your gateway now turns into a brick status.
You may refer to this article to perform a firmware recovery: How to use the Emergency Mode to recover the firmware for Omada Gateways | TP-Link
@Gabriel-TP I followed your instructions, got into the recovery mode, and flashed the latest firmware ER707-M2(UN)_V1.6_1.4.1_Build 20260325. After rebooting the gateway, I was still unable to visit the default admin IP 192.168.0.1. I unplugged the power cord and replugged it after 10 seconds. The gateway went to the recovery mode directly. Right it went to the recover mode even if I didn't touch the reset button. The firmware reverted to ER707-M2(UN)_V1.6_1.3.1 Build 2025100. I tried the same actions twice and got the same results.
Please advise how I can obtain RMA for the gateway.
Thank you!
Hi @mma678
You may reach out to our support team or the retailer who sold this product to you to get a replacement. Contact | TP-Link
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