Discrepancy in date format across IPC and NVR
Hello,
Using an NVR1004H-4P V.1.0 (1.2.3 Build 251119 Rel.70321n) NVR and a VIGI C340I (2.1.0 Build 250701 Rel.46003n) camera.
By default, date format is YYYY-MM-DD, which is not suitable for my country, so I went ahead and changed the date format in the NVR dashboard (web-based interface). As a side note, date format can be modified in the NVR dashboard, but not in the camera's.
Problem is, the change in the date format doesn't apply to the camera, which displays the date the American way:
The parameters of the OSD section in the camera settings don't take the date format of the NVR into account. Regardless of the NVR settings, the camera still displays the date in the YYYY-MM-DD format:
And this causes a discrepancy in the NVR settings, when I go to "Camera > Display > OSD". The date format is correct in the list of OSD settings (left), but the date format is wrong in the video (right):
Could you submit my bug report to the camera and NVR software development teams, please?
Thank you! 🙏
Hi @calande
Thanks for reaching out to TP-Link Business Forums.
As your NVR and camera are not operating on the latest firmware, you may try to upgrade them to the latest one first.
Firmware link for NVR1004H-4P V1: Download for VIGI NVR1004H-4P | TP-Link
Firmware link for VIGI C340I V1: Download for VIGI C340I | TP-Link
We've tested it in our labs and found that it could display the time format as expected. You may give it a try after the firmware upgrade.
Hi @calande
Thanks for reaching out to TP-Link Business Forums.
As your NVR and camera are not operating on the latest firmware, you may try to upgrade them to the latest one first.
Firmware link for NVR1004H-4P V1: Download for VIGI NVR1004H-4P | TP-Link
Firmware link for VIGI C340I V1: Download for VIGI C340I | TP-Link
We've tested it in our labs and found that it could display the time format as expected. You may give it a try after the firmware upgrade.
Thank you @Gabriel-TP , upgrading the NVR firmware to the latest, that you posted, did the trick. As a side note, when I entered the NVR dashboard in my web browser, headed over to "System > Upgrade firmware > Online update", and clicked "Check for update", the dashboard reported the current firmware was up-to-date (while it actually wasn't, as it was using an older version):
You might wanna tell the TP-Link software developers about this firmware version check not working properly.
Thank you.