Can't connect to Deco Wi-Fi

How to connect a device to the Deco?
Deco supports both wired and wireless connections.

• For wireless devices, since Deco has united the SSID on 2.4ghz and 5ghz, you only need to search Deco's Wi-Fi name on the client and connect with the Wi-Fi password.
• Besides, each Deco provides at least two Ethernet ports on the back for wired devices such as PC, printers, TVs, etc. You can also connect a switch to the Ethernet port to expand the wired connections.

Note: Deco M3W does not have an Ethernet port.

What can I do if my wireless devices cannot connect to Deco?
If you fail to connect your device to the Deco, the below article will provide you with some suggestions:
On the Deco:

1. Confirm you have entered the correct password. If you’re not sure, please go to Deco APP> Network>More->Wi-Fi Settings to check your wireless password and Wi-Fi SSID.

2. Ensure there are no special characters in the SSID and wireless password, such as Special Characters are not suitable as a Wi-Fi Password

3. Turn off the Fast Roaming under Deco APP>More>Advanced>Fast Roaming. Some older devices may not be compatible with Fast Roaming and thus fail to connect to the Wi-Fi network. For more details, please refer to Get to Know Fast Roaming / Seamless Roaming on a Deco System

4. Change the wireless security type to WPA2 for example on the Deco APP> Network>More>Wi-Fi Settings>Advanced settings

5. Turn off the 5Ghz WiFi band temporarily, especially for smart home devices.

6. Connect your device to the guest network for a try.

7. Refer to the link to check whether the device is on the Block List. If yes, remove it from the Block List.

On the device:

1. Ensure the device doesn’t have a static IP address, experience when this device is connected by Ethernet cable with other routers before.

2. Make sure the device receives a very good signal from Deco.

3. Power cycle your wireless device and Deco.

4. Update the driver of the wireless adapter on this device.

5. If the issue still exists, it’s suggested to contact the device’s tech support to get help.

Please feel free to comment below if you have found more settings to stop the device from connecting to Deco.