Business Community > All Threads > we forget password user admin on local. how to reset password
< All Threads

we forget password user admin on local. how to reset password

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

we forget password user admin on local. how to reset password

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
we forget password user admin on local. how to reset password
we forget password user admin on local. how to reset password
2021-08-25 01:36:09
Model: Omada Software Controller (Windows)  
Hardware Version: V4
Firmware Version: 4.1.5

How can we reset password user Admin local. and we try to reset password by email but show message "Failed to send the email to the specified recipient"

  0      
 
  0      
 
#1
Options
7 Reply
Re:we forget password user admin on local. how to reset password
2021-08-25 06:15:43
Have you enabled cloud access? You can launch the controller from the cloud and retrieve the password via cloud access. Otherwise, you have to uninstall the controller and reinstall it. See this article: https://www.tp-link.com/en/support/faq/867/
  0  
  0  
#2
Options
Re:we forget password user admin on local. how to reset password
2021-08-25 06:29:45

@Somnus 

 

Thank you. Yes i enable cloud.  now i can access to omada cloud. i need to keep auto backup to local disk. how can i download backup config ?

  0  
  0  
#3
Options
Re:we forget password user admin on local. how to reset password
2021-08-25 07:18:14

@Talaadthai 

 

Did you get your password back? You can export the backup file.

That helps?

 

  1  
  1  
#4
Options
Re:we forget password user admin on local. how to reset password
2021-08-25 07:22:31

@Somnus

 

On omada cloud show this picture. i cannot to get backup 

 

 

  0  
  0  
#5
Options
Re:we forget password user admin on local. how to reset password
2021-08-25 07:25:23 - last edited 2021-08-25 07:27:56

What's the version of your controller? What type is your cloud account? Cloud main admin or just cloud admin?

  0  
  0  
#6
Options
Re:we forget password user admin on local. how to reset password
2021-08-25 07:27:48

@Somnus 

 

For my account Master Administrator on picture.

 

  0  
  0  
#7
Options
Re:we forget password user admin on local. how to reset password
2021-08-25 09:14:56

Dear @Talaadthai,

 

Talaadthai wrote

@Somnus 

For my account Master Administrator on picture.

 

Kind note that it's not supported to back up the configuration through cloud access.

To back up the configuration, you may need to use the controller's IP address to access the controller from the local network.

 

May I know what would you like to do with the backup file?

If you want to restore the specific backup file on the current controller, you can simply click the restore icon to make it.

 

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#8
Options

Information

Helpful: 0

Views: 3743

Replies: 7

Related Articles
Forget user password
578 0
User guide Software Controller 4.2.8?
900 0
Need help resetting admin password on EAP Controller v2.4.7 on Windows
442 0
Forget register email id & Password
62 0
Moved to 5.12.2 from 5.9.31 and password stopped working
1875 2
Cant change default Port when adding local controller in IOS app
391 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.