Device bound to another account
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Good day.
I recently bought a VIGI C400HP-4 from a well known online retailer. When I tried to add it on the VIGI App, I got a message stating that "The device has been bound to another account."
Please be so kind to recommend a resolve to the issue.
Kind regards
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@Argyle Maybe you can download VIGI Security Manager and check if you can add it to that.
or contact TP-Link Support. I think they will help you with this.
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Thank you for recommending a few solutions. Installing the software only confirmed that the camera already has been bound to another account by a previous user. I contacted TP-Link Support Line on 010 590 6147 where when I explained the situation, they recommended returning the camera. I lodged a return with the Online Retailer, where it was replaced within 24 hours. The replacement camera had no issues being connected to my TP-Link ID.
Thanks again for assisting.
Kind regards
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@Argyle Maybe you can download VIGI Security Manager and check if you can add it to that.
or contact TP-Link Support. I think they will help you with this.
- Copy Link
- Report Inappropriate Content
Thank you for recommending a few solutions. Installing the software only confirmed that the camera already has been bound to another account by a previous user. I contacted TP-Link Support Line on 010 590 6147 where when I explained the situation, they recommended returning the camera. I lodged a return with the Online Retailer, where it was replaced within 24 hours. The replacement camera had no issues being connected to my TP-Link ID.
Thanks again for assisting.
Kind regards
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- Report Inappropriate Content
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