Device bound to another account

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Device bound to another account

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Device bound to another account
Device bound to another account
2021-09-16 16:09:21 - last edited 2021-09-27 01:22:05
Model: VIGI C400HP  
Hardware Version: V1
Firmware Version:

Good day.

 

I recently bought a VIGI C400HP-4 from a well known online retailer.  When I tried to add it on the VIGI App, I got a message stating that "The device has been bound to another account."

 

Please be so kind to recommend a resolve to the issue.

 

Kind regards

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#1
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2 Accepted Solutions
Re:Device bound to another account-Solution
2021-09-17 14:09:30 - last edited 2021-09-27 01:22:07

@Argyle Maybe you can download VIGI Security Manager and check if you can add it to that.

or contact TP-Link Support. I think they will help you with this.

Haha
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#2
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Re:Device bound to another account-Solution
2021-09-24 09:18:42 - last edited 2021-09-27 01:22:05

@Haha 

 

Thank you for recommending a few solutions.  Installing the software only confirmed that the camera already has been bound to another account by a previous user.  I contacted TP-Link Support Line on 010 590 6147 where when I explained the situation, they recommended returning the camera.  I lodged a return with the Online Retailer, where it was replaced within 24 hours. The replacement camera had no issues being connected to my TP-Link ID.

 

Thanks again for assisting.

 

Kind regards

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#3
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2 Reply
Re:Device bound to another account-Solution
2021-09-17 14:09:30 - last edited 2021-09-27 01:22:07

@Argyle Maybe you can download VIGI Security Manager and check if you can add it to that.

or contact TP-Link Support. I think they will help you with this.

Haha
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#2
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Re:Device bound to another account-Solution
2021-09-24 09:18:42 - last edited 2021-09-27 01:22:05

@Haha 

 

Thank you for recommending a few solutions.  Installing the software only confirmed that the camera already has been bound to another account by a previous user.  I contacted TP-Link Support Line on 010 590 6147 where when I explained the situation, they recommended returning the camera.  I lodged a return with the Online Retailer, where it was replaced within 24 hours. The replacement camera had no issues being connected to my TP-Link ID.

 

Thanks again for assisting.

 

Kind regards

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#3
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