Error: Device Not Found when adding C400HP already discovered in VIGI Security Manager

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Error: Device Not Found when adding C400HP already discovered in VIGI Security Manager

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Error: Device Not Found when adding C400HP already discovered in VIGI Security Manager
Error: Device Not Found when adding C400HP already discovered in VIGI Security Manager
2022-06-11 14:35:47
Tags: #VIGI C400HP, Security Manager
Model: VIGI C400HP  
Hardware Version: V1
Firmware Version: Not known

Hi,

 

I've been trying to add a device i.e. VIGI C400HP-2.8 in the VIGI Security Manager 1.15 but unsuccessful showing error "Device not found".

 

The camera appears in the Discovered Devices but not able to add under operation.

 

I did a factory reset of the camera using ONVIF Manager. The factory set IP is 169.254.205.231.

I set Gateway as 169.254.205.1 and  Subnet as 255.255.255.0. 

I've tried port 443 (resulted in the Device Not Found error), 80, 554 and others (resulted in message to check network settings).

 

My PC NIC has static IP 169.254.205.10, Gateway 169.254.205.1 and Subnet 255.255.255.0. Direct Ethernet connection between the PC and Camera.

I am able to ping the camera the whole time.

 

Using ONVIF Manager Live Stream was working.

 

Appreciate if someone can help solve the problem. Thanks

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Re:Error: Device Not Found when adding C400HP already discovered in VIGI Security Manager
2022-06-13 06:14:27 - last edited 2022-06-13 06:18:01

 

Rynold wrote

Hi,

 

I've been trying to add a device i.e. VIGI C400HP-2.8 in the VIGI Security Manager 1.15 but unsuccessful showing error "Device not found".

 

The camera appears in the Discovered Devices but not able to add under operation.

 

I did a factory reset of the camera using ONVIF Manager. The factory set IP is 169.254.205.231.

I set Gateway as 169.254.205.1 and  Subnet as 255.255.255.0. 

I've tried port 443 (resulted in the Device Not Found error), 80, 554 and others (resulted in message to check network settings).

 

My PC NIC has static IP 169.254.205.10, Gateway 169.254.205.1 and Subnet 255.255.255.0. Direct Ethernet connection between the PC and Camera.

I am able to ping the camera the whole time.

 

Using ONVIF Manager Live Stream was working.

 

Appreciate if someone can help solve the problem. Thanks

Hi @Rynold

VIGI Security Manager software does not support IP like 169.254.xx.xx. 

 

I will report the issue to D&R department. Currently the solution is to setup static IP on all your devices(PC, camera etc.) in IP range like 192.168.xx.xx/24 or 10.0.xx.xx/24

 

Could you please tell me why you want to use 169.254.xx.xx IP range? In normal case we won't use Automatic Private IP Addressing for devices

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Re:Error: Device Not Found when adding C400HP already discovered in VIGI Security Manager
2022-07-04 10:43:56

Hello,

I cannot believe what I read here. Releasing a product which does not use TCP/IP protocol correctly in 2022? It does not work on my 172.18.0.0 network either. I am returning the device tomorrow. What a shame!

Vita D.

 

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Tags

VIGI C400HP, Security Manager
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