Devices not connecting
Team,
I have a customer with three EAP-225 - two outdoor and one ceiling-version.
Devices can not connect to the ceiling-AP-version. The error message is about a non-matching WPA-key.
While the same key works as expected when connecting to one of the 2 outdoor AP's.
The message in the eventlog says:
[Failed]E0-D4-E8-35-FE-BC failed to connected to 60-32-B1-12-9A-BA with SSID "Wtrading" on channel 1 because WPA Authentication times out/failed.(1 time in a minute)
What I have tried:
- Increasing DTIM from 1 to 3
- Disable fast roaming and AI roaming
- From high to low on the TX-power (EIRP)
- Enable GIK-rekeying every 3600 seconds
- Mesh is disabled (only wired connections for each AP)
The only working config for the SSID Wtrading is:
- disabling the 5-Ghz-band *and*
- disable fast/AI-roaming.
If I leave one of these on, the same error returns.
It doesn't matter what type of device it is - we have tested with a Windows laptop, an iphone and an android device.
The result is the same for all 3.
Two questions:
(1) - How can I determine the MAC-address for the wifi-parts of the AP?
(2) - Any suggestions to have this working on the 5-Ghz-band?
Thank you - Will