Lost connection on Apple devices only
Hello,
Thanks in advance to anyone who takes the time reading this and helping me out.
Our small office is covered by 03 units of EAP115 managed by one Omada Controller Version:4.2.4.
Problem: Apple devices disconnect randomly during the day multiple times requiring waiting a couple of seconds up to 2~3 minutes for reconnection.
Devices that loose connection at the same time, and by that I mean right to the second. When my Macbook looses connection I instanly pickup my iPhone to check and it has no connection too.
- My mbp m1-pro;
- My iPhone 12;
- My colleague air m1;
- My colleague iPhone 12.
A couple of things to consider:
- This is not an internet problem. All other devices on the network are working fine during this disconnections;
- During disconnects my macbook shows wifi as connected but I cannot ping or access external or internal devices (google, local omada controller, local Uptime Kuma server, local printers);
- I have setup Uptime Kuma on a wired computer to monitor (ping) all important devices on the network as well as external devices;
- During the disconnection, Uptime Kuma server can ping external ips, local printers, local computers as well as the omada controller and the 03 EAP115's;
- Other wifi devices keep working during this disconnects (dell notebooks and printers);
- When my devices disconnect, upon reconnected, it sometimes occur that it connects to another device instead of the closest to me - I can see this in the omada controller logs as "mbp-ddutra is roaming from Sala-Direcao[Channel 1] to Programacao[channel 1] with SSID Fibersals".
Here are a couple screenshots of my settings: