BUG: New OC200 firmware will not save widget layout information

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BUG: New OC200 firmware will not save widget layout information

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
BUG: New OC200 firmware will not save widget layout information
BUG: New OC200 firmware will not save widget layout information
2022-11-08 13:28:59 - last edited 2022-11-08 14:06:34
Model: OC200  
Hardware Version: V1
Firmware Version: 1.20.1 Build 20220921 Rel.35880

As the subject says...

 

After loading the latest firmware, all the widget layout locations were changed.., editing the layout and moving everything to where I want it works, until I log out and log back in again, then the layout reverts back.

 

Cannot believe stuff like this does not get picked up in testing...!

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#1
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7 Reply
Re:BUG: New OC200 firmware will not save widget layout information
2022-11-08 14:46:30

  @Tescophil 

 

I am having the same issue.

(1) TL-R605 v1.0 Router/Gateway (1) OC200 v1.0 Controller (1) TL-SG2210P v3.20 POE Switch (2) TL-SG2218 v1.0 POE Switch (3) EAP245 v3.0 Access Point (1) EAP225-Outdoor v1.0 Access Point
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#2
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Re:BUG: New OC200 firmware will not save widget layout information
2022-11-09 11:04:58

Dear @Tescophil ,

 

Tescophil wrote

As the subject says...

After loading the latest firmware, all the widget layout locations were changed.., editing the layout and moving everything to where I want it works, until I log out and log back in again, then the layout reverts back.

Cannot believe stuff like this does not get picked up in testing...!

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue.

The ticket ID is TKID221112571, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

 

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#3
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Re:BUG: New OC200 firmware will not save widget layout information
2022-11-09 11:07:40

Dear @lflorack ,

 

lflorack wrote

I am having the same issue.

 

Thank you very much for reporting this issue in the forum.


Would you be willing to provide the Backup configuration file to our senior engineers for further testing?
If so, we can escalate your case to the support department for follow-up so that you can provide the backup file.

 

Best Regards!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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Re:BUG: New OC200 firmware will not save widget layout information
2022-11-09 17:28:23

Hank21 wrote

Would you be willing to provide the Backup configuration file to our senior engineers for further testing?
If so, we can escalate your case to the support department for follow-up so that you can provide the backup file.

 

@Hank21 

 

I'd be happy to send last night's backup for review.  However, I do not know the proper email to send it to the , "senior engineers".  If you could let me know, I'll send it right away.

(1) TL-R605 v1.0 Router/Gateway (1) OC200 v1.0 Controller (1) TL-SG2210P v3.20 POE Switch (2) TL-SG2218 v1.0 POE Switch (3) EAP245 v3.0 Access Point (1) EAP225-Outdoor v1.0 Access Point
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#5
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Re:BUG: New OC200 firmware will not save widget layout information
2022-11-10 05:20:44

Dear @lflorack ,

 

lflorack wrote 

I'd be happy to send last night's backup for review.  However, I do not know the proper email to send it to the , "senior engineers".  If you could let me know, I'll send it right away.

 

 

I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue.

The ticket ID is TKID221113801, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Re:BUG: New OC200 firmware will not save widget layout information
2022-11-10 16:11:20

  @Hank21 

 

Thanks!  I've received an email from the support engineers and have sent them my most recent backup as requested..

(1) TL-R605 v1.0 Router/Gateway (1) OC200 v1.0 Controller (1) TL-SG2210P v3.20 POE Switch (2) TL-SG2218 v1.0 POE Switch (3) EAP245 v3.0 Access Point (1) EAP225-Outdoor v1.0 Access Point
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#7
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Re:BUG: New OC200 firmware will not save widget layout information
2022-11-15 14:58:12

For everyone's information, here are the steps that consistently will recreate the issue.  I've passed this information along to support.

 

  1. Go to my 'Clients' or 'Network' Dashboard (self-created pages)
  2. Select the Gear in the upper right to permit changes to the widgets
  3. Drag and drop widgets as desired
  4. Select the Gear in the upper right to save the result
  5. Log off
  6. Log on
  7. Go to my 'Clients' or 'Network' Dashboard
  8. Changes made above in 1-4 are not as I left them

 

Note that I did not reboot.  I just logged off and then back on.  These steps are absolutely repeatable.

(1) TL-R605 v1.0 Router/Gateway (1) OC200 v1.0 Controller (1) TL-SG2210P v3.20 POE Switch (2) TL-SG2218 v1.0 POE Switch (3) EAP245 v3.0 Access Point (1) EAP225-Outdoor v1.0 Access Point
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#8
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