TL-SG3428 switch ramping to 90% CPU for fixed periods

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TL-SG3428 switch ramping to 90% CPU for fixed periods

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TL-SG3428 switch ramping to 90% CPU for fixed periods
TL-SG3428 switch ramping to 90% CPU for fixed periods
2022-12-10 01:44:51
Model: TL-SG3428  
Hardware Version: V2
Firmware Version: 2.0.3 Build 20210409 Rel.52950

Hi Everyone,
 

Recently, with no real changes to my network in terms of connected devices, my TL-SG3428 switch has started to flap to 90% CPU for 5-10 mins at a time, sometimes longer. During these periods, theres a disconnect of clients and then a reconnection later but for that period of time the internet is essentially down for all connected clients. It comes back up, for a while, then rinse and repeat again.
 

There was a recent firmware update for this particular switch, which I did apply, but have since reverted to the prior firmware version in an attempt to see if it mitigated this issue - it did not, so rules out the firmware update as the cause.
 

I'm sourcing a separate 24 port unmanaged switch (TL-SG1024D) to replace the SG3428 in the interim to see if that resolves the issue but keen to hear if anyone else has had similar issues or any suggestions around what could be the cause.
 

As far as load on the switch, it all looks to be within reasonable expectations, theres no above average usage so not being stressed in that regard, so no idea how or why the ramp to 90% CPU.

Edit: I've now replaced the switch with the SG1024D and everything has been working as expected since (roughly an hour) with no issues. Will continue to monitor.

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#1
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4 Reply
Re:TL-SG3428 switch ramping to 90% CPU for fixed periods
2022-12-12 06:05:33

Alerts continually firing for the CPU over 80% threshold
 
 

 

CPU usage monitoring, with the switch doing... nothing. There are no other clients using it, its just got an IP from the ER605 and thats it.

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#2
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Re:TL-SG3428 switch ramping to 90% CPU for fixed periods
2022-12-12 06:07:36

I should note, I used the micro USB comms port to get to the boot menu and do a reset. From there I then used its standalone UI (seen in screenshots) to do a firmware update (again) to latest version available.

Once everything was back up and running it just sits at consistent 80% CPU usage. SNMP was enabled on start up, I disabled that, still rides over 80%.

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#3
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Re:TL-SG3428 switch ramping to 90% CPU for fixed periods
2022-12-12 06:53:56

MajiktrippNZ wrote

I should note, I used the micro USB comms port to get to the boot menu and do a reset. From there I then used its standalone UI (seen in screenshots) to do a firmware update (again) to latest version available.

Once everything was back up and running it just sits at consistent 80% CPU usage. SNMP was enabled on start up, I disabled that, still rides over 80%.

Dear  @MajiktrippNZ 

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. 

The ticket ID is TKID221222517, please check your email box and ensure the support email is well received. Thanks!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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Re:TL-SG3428 switch ramping to 90% CPU for fixed periods
2023-01-24 22:06:46 - last edited 2023-01-24 22:36:06

Czy coś udało się ustalić , mam takie sytuacje nawet niekiedy cały czas , 80 - 90 % CPU niekiedy w trybie ciągłym kilka godzin - Dotyczy : SG3428 , SG3428X . Kilka sztuk . Podobny problem widzę na T2600G .

Restart pomaga na około 100 - 200 dni . 

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