Factory Reset TL-SG3428

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Factory Reset TL-SG3428

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Factory Reset TL-SG3428
Factory Reset TL-SG3428
2023-10-26 10:02:11 - last edited 2023-10-27 17:56:15
Tags: #CLI
Model: TL-SG3428  
Hardware Version: V2
Firmware Version: 2.0.11 Build 20230602

Hi, 
I have a problem with my switch. It's not reachable due to a dump configuration. How do I reset it to factory settings?

I tried to connect it via USB, but the USB drivers are not working. After Installation it still shows "unknown device" in the device manager.

 

BR

Sebastian

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#1
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1 Accepted Solution
Re:Factory Reset TL-SG3428 -Solution
2023-10-27 17:56:12 - last edited 2023-10-27 17:56:15

  @SebastianH 

 

Found out that the link in the article refered to an old version of the driver (https://community.tp-link.com/en/business/forum/topic/273206)

On the support page there is the new one which is working fine:

https://static.tp-link.com/upload/driver/2023/202302/20230222/TP-Link%20USB%20Console%20Driver.zip

 

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#6
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6 Reply
Re:Factory Reset TL-SG3428
2023-10-27 02:12:24

Hi @SebastianH 

Thanks for posting in our business forum.

You can refer to this link to reset your switch via the console connection.

Do remember to use the dedicated USB cable which is capable of data transfer. Do not use a 3-in-1 USB cable.

https://community.tp-link.com/en/business/forum/topic/273206

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Factory Reset TL-SG3428
2023-10-27 07:49:05

Hi @Clive_A and thank you for your reply. 
I used a "normal" Micro USB-Cable which I use to connect my phone and camera to my computer.

I can see the switch device on my computer, but the driver is not accepted. After installation nothing happens and even if I try to assign the driver *.inf manually its not accepted.

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#3
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Re:Factory Reset TL-SG3428
2023-10-27 09:37:32

Hi @SebastianH 

Thanks for posting in our business forum.

SebastianH wrote

Hi @Clive_A and thank you for your reply. 
I used a "normal" Micro USB-Cable which I use to connect my phone and camera to my computer.

I can see the switch device on my computer, but the driver is not accepted. After installation nothing happens and even if I try to assign the driver *.inf manually its not accepted.

After the installation, you don't have to do anything. Follow the instructions in the article I sent you. Use tools to enter the console.

I don't think there should be a problem. If you have trouble, show the config parameters you use for entering the console.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:Factory Reset TL-SG3428
2023-10-27 09:48:39

  @Clive_A 

 

Hi. The problem is not the connection to the switch, but the driver for the virtual COM port...

 

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#5
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Re:Factory Reset TL-SG3428 -Solution
2023-10-27 17:56:12 - last edited 2023-10-27 17:56:15

  @SebastianH 

 

Found out that the link in the article refered to an old version of the driver (https://community.tp-link.com/en/business/forum/topic/273206)

On the support page there is the new one which is working fine:

https://static.tp-link.com/upload/driver/2023/202302/20230222/TP-Link%20USB%20Console%20Driver.zip

 

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#6
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Re:Factory Reset TL-SG3428
2023-10-30 07:11:33

Hi @SebastianH 

Thanks for posting in our business forum.

SebastianH wrote

  @SebastianH 

 

Found out that the link in the article refered to an old version of the driver (https://community.tp-link.com/en/business/forum/topic/273206)

On the support page there is the new one which is working fine:

https://static.tp-link.com/upload/driver/2023/202302/20230222/TP-Link%20USB%20Console%20Driver.zip

 

I've updated that guide based on your feedback. Appreciate it!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#7
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