Printer not reachable/no ping/no traceroute

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Printer not reachable/no ping/no traceroute

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Printer not reachable/no ping/no traceroute
Printer not reachable/no ping/no traceroute
2023-06-12 17:27:22
Model: OC300  
Hardware Version: V1
Firmware Version: 5.9.3.2

Hi Community!

 

Maybe someone could help me?

 

I have the following Omada Network up and running

 

ER-7206

SG-2210P

5xEAP653

1xOC300

 

After a couple of days i cannot reach my Epson printers which are connected via 2,4GHZ WLAN. The printers appear in my "Devices" section on my OC300 as active with their associated and fixed internal IP.

 

But i can´t ping, traceroute etc. the devices. Also printing jobs doesnt work.

 

Rebooting the printer doesnt help, also rebooting my network doesnt help.

 

BUT if i putt off the power from all my devices, wait some minutes, and reboot the whole Omada Network - the printers are up and running.

 

Does any face the same issues?? Any hints/tips for me?

 

thx in advance

Chris

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Re:Printer not reachable/no ping/no traceroute
2023-06-13 09:48:42

Hi @ChrisAT,

 

May I know whether you have set the mDNS feature?

Could you find any related error messages in the Logs?

Please confirm whether you have a similar issue just like this post.

 

Could you tell us the firmware version of your devices?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:Printer not reachable/no ping/no traceroute
2023-06-13 10:25:28 - last edited 2023-06-13 10:26:48

  @Hank21 

 

Hi @Hank21,

 

Hope this are the informations you need. I dont have set any VLAN´s or mDNS Services. The only thing i have made is to give the printers fixed IP Adresses.

 

My network overview - all firmwares should be up-to-date.

 

 

Here you can see both printers with assigned internal IP-Adresses - 192.168.0.97 and 192.168.0.98

 

 

 

Today, it occurs again. Print jobs via Windows 11 Desktop PC werde declined - no Webinterface, no Ping possible. After Rebooting the same. After switching off the whole network and rebooting - printer are online and printing jobs came out.

 

regards

Christian

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Re:Printer not reachable/no ping/no traceroute
2023-06-15 01:51:19
Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:Printer not reachable/no ping/no traceroute
2023-06-15 08:10:16

  @Hank21 

 

Hi Hank21,

 

Yesterday i was testing some configs in my Network because all 2 printers are not working again.

 

I decided to take a look at my 2210P Switch as shown above.

 

After completey resetting and deleting the swtich from my OC300 Controller and adopting it again  - the printer works normally.

 

Since 12 hours they are now reachable.

 

I´ll keep you updated if the problem now is fixed.

 

regards

Chris

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