Devices on SSID with Portal need to constantly re authenticate

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Devices on SSID with Portal need to constantly re authenticate

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Devices on SSID with Portal need to constantly re authenticate
Devices on SSID with Portal need to constantly re authenticate
2023-08-27 13:00:42 - last edited 2023-09-05 11:00:41
Model: OC300  
Hardware Version: V1
Firmware Version: 1.17.0 Build 20230328 Rel.52369

We have an environment with about 190 ap's and with 4 SSID.

 

One has the Portal for authentication. When authenticating with simple password, the device should remain connected for 14 days. Yet depending on the device they will have to log in again several times in one day. Causing complaints. Any config we can change for the controller to keep on remembering the device? This is in a hotel environment 

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Re:Devices on SSID with Portal need to constantly re authenticate-Solution
2023-08-27 13:55:43 - last edited 2023-09-05 11:00:41

  @TimothyLambert 

 

yes, if you want to avoid multiple logins, you must use only one wlan group unfortunately.

 

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Re:Devices on SSID with Portal need to constantly re authenticate
2023-08-27 13:45:34 - last edited 2023-08-27 13:45:49

  @TimothyLambert 

 

it sounds like you are using several wlan groups, it is not possible to roam between wlan groups without authenticating for each group.

 

 

 

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Re:Devices on SSID with Portal need to constantly re authenticate
2023-08-27 13:50:22

  @MR.S  That is correct we have multiple wlan groups seeing we have I.e. on the beach an SSID for POS tablets. So there is no way for this to work optimally with multiple groups? I would then have to merge everything to 1 group and disable the SSID's that I don't need  everywhere on certain aps.

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Re:Devices on SSID with Portal need to constantly re authenticate
2023-08-27 13:51:21 - last edited 2023-09-05 11:00:38

  @MR.S Would this also have affect on my other SSID's? I noticed with the other ones sometimes hickups as well when roaming.

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Re:Devices on SSID with Portal need to constantly re authenticate-Solution
2023-08-27 13:55:43 - last edited 2023-09-05 11:00:41

  @TimothyLambert 

 

yes, if you want to avoid multiple logins, you must use only one wlan group unfortunately.

 

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Re:Devices on SSID with Portal need to constantly re authenticate
2023-08-27 13:57:03

TimothyLambert wrote

  @MR.S Would this also have affect on my other SSID's? I noticed with the other ones sometimes hickups as well when roaming.

  @TimothyLambert 

 

yes, fast roam don't work between wlan groups.

 

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Re:Devices on SSID with Portal need to constantly re authenticate
2023-08-27 14:01:46

  @MR.S Thank you for clarifying this, it explains allot of certain issues we've been having. Too bad that Omada has this limitation. We switched over from unifi and over there we didn't have this problem with the groups. Will make sure to make these changes 

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Re:Devices on SSID with Portal need to constantly re authenticate
2023-08-27 14:08:32 - last edited 2023-08-27 14:10:01

  @TimothyLambert 

 

unifi does not use wlan groups but ap groups, that way you avoid the problem you have, omada also has something similar but then you have to enter each access point and disable or enable ssid, you do this under config and wlan in the ap configuration. it's a bit more cumbersome

 

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