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EAP653 dropped packets

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EAP653 dropped packets

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

tVSf

2023-09-10 10:32:38 - last edited 2023-09-11 05:27:21

Posts: 7

Helpful: 2

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Registered: 2023-07-04

EAP653 dropped packets

2023-09-10 10:32:38 - last edited 2023-09-11 05:27:21

Model: EAP653

Hardware Version: V1

Firmware Version: 1.0.9

Hi folks,

I have a ER7212PC router (firmware v1.1.0) and two EAP653 access points (both with firmware v1.0.9). Fast Roaming and AI Roaming are enabled. After several days of working with no issues one of the EAPs starts dropping packets in both 2.4 (first screenshot) and 5.0 GHz (second screenshots) bands.

The download speed drops from regular 300Mbs to 5-10Mbs. Upload speed isn't affected.

After reboot of the EAP everything is well and after a couple of days it repeats again with the same of another AP.

@Hank21 @Fae Any ideas? Thanks!

4 Reply

Hank21

2023-09-11 06:30:10

Posts: 3673

Helpful: 719

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Stories: 8

Registered: 2021-12-13

Re:EAP653 dropped packets

2023-09-11 06:30:10

Hello @tVSf，

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230917279, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

yves.remy

LV1

2023-11-29 08:41:23

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Registered: 2022-09-15

Re:EAP653 dropped packets

2023-11-29 08:41:23

a cx have an unstability with WIFI connexion using EAP-653(EU) using the firmwrae 1.09 .

the OMADA controller is an OC300 on 5.12 version. and the WLAN optimization , or avanced function check didn't solve this issue and we turn around.

do you have an idea , or a new firmware ?

Yves

Hank21

2023-11-30 02:58:02

Posts: 3673

Helpful: 719

Solutions: 497

Stories: 8

Registered: 2021-12-13

Re:EAP653 dropped packets

2023-11-30 02:58:02

Hi @yves.remy,

yves.remy wrote

a cx have an unstability with WIFI connexion using EAP-653(EU) using the firmwrae 1.09 .

Could you elaborate on more details about the unstability issue? Did this issue start to happen after the firmware upgrades?

yves.remy wrote

the OMADA controller is an OC300 on 5.12 version. and the WLAN optimization , or avanced function check didn't solve this issue and we turn around.

OC300 has released a newer Beta firmware you may refer:

Omada SDN Controller_V5.13 Beta (Updated on Nov 21st, 2023)

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*