VIGI NVR 1008H(UN) 2.0 - booting after firmware update
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.VIGI NVR 1008H(UN) 2.0 - booting after firmware update
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi All,
Today, I have tried to upgrade my VIGI NVR 1008H(UN) 2.0
Attampted to upgrade through VIGI android app like many times before (past NVR and VIGI cameras updates were always successful)
After download and firmware instalation, NVR is stuck at VIGI welocme screen since 2hrs already.PWR / LAN indicators are on. HDD is on for couple of sec then off.
What I did so far:
- factory reset - pressing button for >5sec on mainboard
- disconnected storage drive seagate skyhawk 4tb
- removed and put back CR1220 battery from mainboard
but no luck..
Any additional ideas to successfully reboot NVR before sending back to reseller?
Thank you very much.
Z
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Hi@D_K
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240113651, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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S_Zaxos wrote
Thank you @Vigi1008h !!
I confirm it worked flawlessly!
Thank you thank you!
To TP-Link reps. It's something you should add in the documentation sections!
I gotta know some details about your upgrade which are helpful for our further analyzation.
Before the upgrade, according to your recall,
1. What's the VIGI app version?
2. How many cameras do you connect to the NVR?
Are they configured to stream with better resolution and high FPS? What are they?
What is the encoding format? VBR, CBR used? And what's the setting for every camera you have on the NVR?
We would like to learn about this information to better optimize the firmware upgrade. Thanks in advance.
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Here are the details:
1) Upgraded to latest firmware upon receiving notification in app - app version was 2.2.6.
2) No cameras connected - I was still setting up the NVR for the first time and it got bricked with the update
3) Firware version currently installed / updated to 1.0.6 Build 231228 Rel.41433n
4) Hardware version is V2
5) If downgrading is not possible what is the resolution? Reloading the latest firmware does nothing
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@Clive_A I can no longer see 1.0.6 firmware anywhere on Tp Link website - has it been pulled?
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Hi @D_K
Thanks for posting in our business forum.
D_K wrote
@Clive_A I can no longer see 1.0.6 firmware anywhere on Tp Link website - has it been pulled?
According to the team, yes, it is. They'll further investigate this issue.
For those who experience the same issue on 1.0.6 firmware, please do not upgrade to it. It's been pulled off from the site. Apology for any inconvenience caused.
Please pay attention to the official website and get the latest firmware for this model.
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