eap 225 outdoor in disconnect status

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eap 225 outdoor in disconnect status

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eap 225 outdoor in disconnect status
eap 225 outdoor in disconnect status
2024-01-18 01:10:36 - last edited 2024-01-18 07:46:16
Model: EAP225-Outdoor  
Hardware Version: V3
Firmware Version: 5.1.1

I have completed configuring my eap 225 outdoor with my oc200 at home and it worked like a charm. When I set up the devices at the office, I have noticed that my EAP 225 outdoor, thru omada cloud , says that the status is disconnected. The hardware I changed during the installation here in the office is a longer cat 6 cable (15 meters). When I tested the setup at home, I used a cat 5e cable. I believe that EAP225 outdoor device should still would with cat6 or I may be wrong? Restarted the PoE and reconnected the cables to other LAN ports and still no go. Firmware is updated. Any other troubleshooting step I should do? Thanks 

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#1
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Re:eap 225 outdoor in disconnect status-Solution
2024-01-18 07:24:24 - last edited 2024-01-18 07:46:16
for some reason, its now working after waiting for more than 10 mins. Was able to configure the EAP now. Thanks for the assist! Very much appreciated!
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Re:eap 225 outdoor in disconnect status
2024-01-18 04:41:16

  @biga10 

 

Are you using the same controller device and site setup at the factory, and if not, did you factory default the EAP225-outdoor to enable it to be adopted by the new Controller?

<< Paying it forward, one juicy problem at a time... >>
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#2
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Re:eap 225 outdoor in disconnect status
2024-01-18 04:51:35
I have reset the EAP 225 outdoor several time. I have also resetted the OC200. The only difference on my set up is the ISP provider. I have tested the LAN ports of modem used in each ISP. The OC200 works on all LAN port. The EAP 225 outdoor, as it is, works and can broadcast its default SSID, and I can connect. I access the controller thru the OMADA cloud page. I have disabled my anti-virus and firewall to see if that would make any difference, but still the same. The OC200 still cant see/detect the EAP 225 on the network. Dont know if this is an IP conflict issue, an ISP issue (thru the modem) or an issue that I am not aware off.
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Re:eap 225 outdoor in disconnect status
2024-01-18 05:28:50

  @biga10 

 

When you reset the 225-outdoor, when it boots back up, is it broadcasting a TPLINK-xXXXXX SSID, or the one you previously configured?  You have to lean on that reset button by the ethernet jack for a good 30s to be sure you factory default it, and not just 'reboot' it.

<< Paying it forward, one juicy problem at a time... >>
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#4
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Re:eap 225 outdoor in disconnect status
2024-01-18 05:41:14
Yes. I had made sure that I pressed the reset button for 30 seconds. The default SSID broadcasted is the default SSID as indicated on the device label as well.
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#5
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Re:eap 225 outdoor in disconnect status
2024-01-18 05:55:59

  @biga10 

 

Okay, that's good news.  I assume you are using the passive POE injector that came with the EAP225-outdoor?  If so, please connect the POE LAN port of the injector to the unused OC200 ethernet port using a known good cable for testing, and a known good cable between the injector and the AP.  The controller should detect the EAP as being ready for adoption.  If it doesn't, you need to change your cables and inspect the pins inside the POE ports and the AP itself for damage or debris.

 

If you cannot get the controller to 'see' the AP when the controller is directly connected to your router's LAN (for DHCP) and the AP, you most likely have a hardware fault.

 

Also please make sure both devices have the latest firmware installed.  What controller software version are you running BTW?

<< Paying it forward, one juicy problem at a time... >>
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#6
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Re:eap 225 outdoor in disconnect status
2024-01-18 06:35:44
Thanks for the update. I recently tried it on my end. The EAP 225 is connected directly on OC200. It works, as the default SSID is being broadcasted. All cables have been tested and working. I will check later if there's any debris on the respective ports. The OC200 has 5.12.9 as its firmware and the EAP 225 has 5.1.1 Build 20230921 Rel. 63318(5553)
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#7
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Re:eap 225 outdoor in disconnect status-Solution
2024-01-18 07:24:24 - last edited 2024-01-18 07:46:16
for some reason, its now working after waiting for more than 10 mins. Was able to configure the EAP now. Thanks for the assist! Very much appreciated!
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#8
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