VIGI NVR1008H-8MP unable to add Hikvision 2DE3A404IW-DE/W

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VIGI NVR1008H-8MP unable to add Hikvision 2DE3A404IW-DE/W

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
VIGI NVR1008H-8MP unable to add Hikvision 2DE3A404IW-DE/W
VIGI NVR1008H-8MP unable to add Hikvision 2DE3A404IW-DE/W
2024-03-07 03:59:49 - last edited 2024-09-19 07:19:42
Model: VIGI NVR1008H-8MP  
Hardware Version:
Firmware Version:

Hi,

 

Need help to resolve the following issue.

 

Unable to connect the Hikvision 2DE3A404IW-DE/W to my NVR1008H-8MP.

 

Camera is successfully added to the channel 2, however the status is " Not certified" and in the monitoring keep prompting the camera password and even I key in the correct password it is still no valid.

 

2DE3A404IW-DE/W is working fine, and set the password to match and still unable to connect. Is there any setting I need to do to make it working?

 

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#1
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Re:VIGI NVR1008H-8MP unable to add Hikvision 2DE3A404IW-DE/W
2024-03-08 02:56:06 - last edited 2024-09-19 07:19:26

Hi @Bobkoh 

Thanks for posting in our business forum.

Username on VIGI NVR defaults to admin and is not changeable. So, is the username admin for your IPC?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:VIGI NVR1008H-8MP unable to add Hikvision 2DE3A404IW-DE/W
2024-03-08 05:51:15 - last edited 2024-09-19 07:19:26

  @Clive_A 

 

Yes, I used the same default user as admin and even the same password as the NVR but it still saying wrong password.

Is it a default user and password which I am not aware off?

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#3
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Re:VIGI NVR1008H-8MP unable to add Hikvision 2DE3A404IW-DE/W
2024-03-11 00:48:53 - last edited 2024-09-19 07:19:26

Hi @Bobkoh 

Thanks for posting in our business forum.

Bobkoh wrote

  @Clive_A 

 

Yes, I used the same default user as admin and even the same password as the NVR but it still saying wrong password.

Is it a default user and password which I am not aware off?

Password varies based on your camera settings. I mean the NVR does not allow other forms of username except for admin.

Password may be different depending on what you set. Not the password of the NVR. The password of your camera.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:VIGI NVR1008H-8MP unable to add Hikvision 2DE3A404IW-DE/W
2024-03-11 10:01:46 - last edited 2024-09-19 07:19:26

  Thanks @Clive_A 

Clive_A wrote

Hi @Bobkoh 

Thanks for posting in our business forum.

Bobkoh wrote

  @Clive_A 

 

Yes, I used the same default user as admin and even the same password as the NVR but it still saying wrong password.

Is it a default user and password which I am not aware off?

Password varies based on your camera settings. I mean the NVR does not allow other forms of username except for admin.

Password may be different depending on what you set. Not the password of the NVR. The password of your camera.

 

Had use username admin and still showing same error. 

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#5
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Re:VIGI NVR1008H-8MP unable to add Hikvision 2DE3A404IW-DE/W
2024-03-12 08:56:13 - last edited 2024-09-19 07:19:26

Hi @Bobkoh 

Thanks for posting in our business forum.

Bobkoh wrote

  Thanks @Clive_A 

Clive_A wrote

Hi @Bobkoh 

Thanks for posting in our business forum.

Bobkoh wrote

  @Clive_A 

 

Yes, I used the same default user as admin and even the same password as the NVR but it still saying wrong password.

Is it a default user and password which I am not aware off?

Password varies based on your camera settings. I mean the NVR does not allow other forms of username except for admin.

Password may be different depending on what you set. Not the password of the NVR. The password of your camera.

 

Had use username admin and still showing same error. 

 


Try to reset both NVR and IPC. I still believe something you did is not correct.

If this does not work, I'd recommend you get a different IPC for the test. Or contact the technical support for a walkthrough on the phone line.

It's common to see a third-party behave like this "Not Certified" and require a password, but getting the username correct as admin and putting in the correct password for the IPC would work well. Done this before but I cannot believe there is an issue in the NVR without a human error.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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