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OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends

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OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

BvanDiermen

2024-03-13 07:08:17 - last edited 2024-04-18 02:49:10

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Registered: 2022-12-04

OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends

2024-03-13 07:08:17 - last edited 2024-04-18 02:49:10

Tags: #Firmware Update

Model: OC200

Hardware Version: V2

Firmware Version: v2_2.13.2_20240110

After updating the OC200 controiller to version OC200(UN)_v2_2.13.2_20240110 this cycle never ends. All routers are or unreachable and router on main site is in a loop from missing hardbeat -> adopting -> Provisioning->connected (for a very short time) Resulting in constantly dropping the internetconnection.

1 Accepted Solution

BvanDiermen

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2024-04-16 06:23:05 - last edited 2024-04-18 02:49:10

Posts: 11

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Registered: 2022-12-04

Re:OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends-Solution

2024-04-16 06:23:05 - last edited 2024-04-18 02:49:10

To Whom It May Concern,

Update to Firmware Version 2.14.4 Build 20240304 Rel.54311 solves this problem. Have installed this update yesterday evening 10:00pm CEST. As it seems for now, there are no issues.

Kind regards,

BvanDIermen

Recommended Solution

5 Reply

Hank21

2024-03-14 09:54:55

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Registered: 2021-12-13

Re:OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends

2024-03-14 09:54:55

@BvanDiermen

What is your ER7206's firmware version? Also, could you provide information about your network topology?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

BvanDiermen

LV1

2024-03-14 12:18:53 - last edited 2024-03-14 17:35:07

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Re:OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends

2024-03-14 12:18:53 - last edited 2024-03-14 17:35:07

@Hank21 All are latest available firmware. Only one remote ER605 is one firmare-version behind. Two sites VPN-connected. OC200 v2 on main-site. OC200 v2 connected to ER7206 v1. Firmware OC200 v2 is latest OC200(UN) V2 2.13.2 dated 20240110

Hank21

2024-03-20 11:04:13

Posts: 3673

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Registered: 2021-12-13

Re:OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends

2024-03-20 11:04:13

@BvanDiermen

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240339360. Please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

BvanDiermen

LV1

2024-04-01 16:57:26 - last edited 2024-04-16 06:07:46

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Registered: 2022-12-04

Re:OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends

2024-04-01 16:57:26 - last edited 2024-04-16 06:07:46

@Hank21

Hi Hank,

Have downgraded the OC200 and have gone back to the settingsfile just a few days before the firmware update. All is working fine again.

Thanks for your assistance. Keep you and all others posted.

Kind reards,

Bennard van Diermen

BvanDiermen

LV1

2024-04-16 06:23:05 - last edited 2024-04-18 02:49:10

Posts: 11

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Registered: 2022-12-04

Re:OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends-Solution

2024-04-16 06:23:05 - last edited 2024-04-18 02:49:10

To Whom It May Concern,

Update to Firmware Version 2.14.4 Build 20240304 Rel.54311 solves this problem. Have installed this update yesterday evening 10:00pm CEST. As it seems for now, there are no issues.

Kind regards,

BvanDIermen

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OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends

OC200 - TL-ER7206 loop HEARTBEAT MISSING -> ADOPTING -> PROVISIONING -> CONNECTED never ends

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