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Bad Support System with Tp-link support team

Bad Support System with Tp-link support team

Bad Support System with Tp-link support team
Bad Support System with Tp-link support team
2024-04-16 18:52:04
Model: T1500G-8T(TL-SG2008)  
Hardware Version: V1
Firmware Version:

HI

 

I just want to share

 

Really disappointed by the Tp-link support,

 

give a mail - no response

 

Called Multiple times - Always said L2 team will call after 2 hours , Somebody say on after 12 hours after 24 hours,, But no response at all

 

I tried multiple times since last one week , always give wrong information,, no proper record on their CRM, They talked rudely also, sometime disconnect the call, not understand the customer prooblem

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Re:Bad Support System with Tp-link support team
2024-04-17 02:33:26

Hi @BT_RED

Your feedback has been forwarded to the support team in our region. Based on your IP address in the backend, it seems that we have another support center in your region. This will be a cross-region work and will notify your local support team about your issue.

Please contact the support@tp-link.com for a further check on your complaint. The forum team will NOT anymore be involved in your support complaint and reply on this thread.

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