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VIGI Security Manager crashes at launch on windows 11

VIGI Security Manager crashes at launch on windows 11

VIGI Security Manager crashes at launch on windows 11
VIGI Security Manager crashes at launch on windows 11
2024-05-06 19:01:20 - last edited Thursday
Model: VIGI Security Manager   VIGI NVR1008H  
Hardware Version: V1
Firmware Version: 1.0.7 Build 240119 Rel.51953n

OS: Windows 11 x64

 

VIGI Security Manager exits with "Fatal Application Exit" error when clicking on Live Preview every time. "Sorry. Application exception occurs. Please refer to log files for more information".

 

But VIGI Manager is working fine in Mac Laptop.

 

Exception error: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

Process Name: C:\Program Files (x86)\TP-Link\VIGI Security Manager\VIGI Security Manager.exe 

#Exceptoipn Code: 0xc0000005

OS Version: 10.0.22631

 

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Re:VIGI Security Manager crashes at launch on windows 11
2024-05-07 04:09:21 - last edited Thursday

Hi @VictorVincent 

Thanks for posting in our business forum.

Do you have the dump log after it crashed? If you can find that file, will you please paste the information here after you desensitize it?

What about the hardware specs of the computer? Please let me know this info as well.

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