Hi @Daniel_Brisson 

Thanks for posting in our business forum.

Have you tried to reboot opther IPCs?

Any further information can you share with me? A screenshot of the error message for other IPCs?

VIGI and Tapo still work which means the system still functions normally. ONVIF of the Tapo works. VIGI proprietary protocol also works.

Hi @Daniel_Brisson 

Thanks for posting in our business forum.

Daniel_Brisson wrote

  @Clive_A 

 

Thank you for your answer, I have tried rebooting all the IPCs that stopped working after the firmware upgrade, but no use.

 

The cameras can be added to the NVR, but it just says "No Network Video" which is false since my Synology NAS surveillance can pick up and record footage of that camera.

 

I'll attach exactly what it says, I tried changing the port, but it just auto corrects to 80, I know a simple firmware downgrade would solve it since it has worked perfectly for months.

 

I'll be awaiting your answer on how to proceed.

 

Thanks

I need to know the specific model number and vendor name.

In addition, how many IPCs do you have on this NVR? Can you make sure that the stream is not used up by removing some models to test your mentioned models?

We now assume that maybe the stream channels are used up.

Let me know the result and I will take further steps.

Hi @Daniel_Brisson 

Daniel_Brisson wrote

  @Clive_A 

Camera models are:

DCS-4712E x2
DCS-4612EK x2

I've got 25 devices added into the NVR, and I don't think it was because of the stream channels being used, since they were working literally before I updated, the moment I updated, 0 video from these cameras, but anyways I did try removing some cameras but of course, they didn't work.

With 1.0.1 firmware, everything was working perfectly.

 

Best regards

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240632857, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Hi @Chewie83 

Chewie83 wrote

  @Clive_A  I have the same issue too since upgrading to 1.1.0 build. 

 

I cant seem to be able to 'upgrade' locally but with the 1.0.3 build.  Is that possible to do? 

 

 

Support team regarding this. Or contact the email provided by the VIGI app. Our team will help you on this case.

We cannot downgrade on some models.

Hi  @Chewie83 

Chewie83 wrote

  @Clive_A 

 

You mean the feedback section? 

 

There is no email presented in the Vigi app for support.

VIGI app, you have the Service Center on Me page.

That'll get you to our feedback email address.

https://www.tp-link.com/en/support/contact-technical-support/#E-mail-Support