Camera not connected to vigi nvr after power outage

Camera not connected to vigi nvr after power outage

Camera not connected to vigi nvr after power outage
Camera not connected to vigi nvr after power outage
2024-07-28 05:37:48 - last edited 2024-07-31 01:13:20
Model: VIGI NVR1004H-4P  
Hardware Version: V1
Firmware Version: The latest

Two of four onvif cameras are not connected after a power outage. Vigi nvr status LEDs show all ON. Tried to restart cameras, NVR and swap PoE port but no help. Those two cameras appear not connected although ping ok in Diagnostic tool on NVR.

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#1
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1 Accepted Solution
Re:Camera not connected to vigi nvr after power outage -Solution
2024-07-29 02:22:29 - last edited 2024-07-31 01:13:20

Hi @WatchG 

Have you tried to use a 3ft cable and move the camera next to the NVR to test it?

It is hard to say that the problem comes from the NVR.

 

You can unbind them and add them to the NVR again and see if they can work properly or not.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Camera not connected to vigi nvr after power outage -Solution
2024-07-29 02:22:29 - last edited 2024-07-31 01:13:20

Hi @WatchG 

Have you tried to use a 3ft cable and move the camera next to the NVR to test it?

It is hard to say that the problem comes from the NVR.

 

You can unbind them and add them to the NVR again and see if they can work properly or not.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Camera not connected to vigi nvr after power outage
2024-07-30 12:47:21

  @Clive_A ,

Much appreciated your help. Removing two unconnected cameras then manually re-adding them fixed the issue.

 

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#3
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Re:Camera not connected to vigi nvr after power outage
2024-07-31 01:13:47

Hi @WatchG 

Thanks for posting in our business forum.

WatchG wrote

  @Clive_A ,

Much appreciated your help. Removing two unconnected cameras then manually re-adding them fixed the issue.

 

Glad to know that. Have a good one and enjoy.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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