Hi @Sams1952 

Thanks for posting in our business forum.

Please return the product in time.

First, all the models from retail sources are all using the default username and password which are both "admin".

Second, if you have performed a reset to the device but it still cannot be accessed. It could be a case where the device is customized for a company and it was sold cheaply as some sort of scam from the retailer you purchased from.

Such a product should not be available on the market and we cannot provide support to it.

As a last of resort, you might wanna try a firmware recovery to see if it can be recovered. If it cannot be recovered, there is no way to fix it. Please return it in time and purchase it from authorized sources. How to Upgrade/Downgrade Omada Routers

Go to your local TP-Link website and check out the Where to Buy.