Unable to change firmware

Unable to change firmware

Unable to change firmware
Unable to change firmware
2024-09-14 02:58:13 - last edited 2024-09-14 06:24:03
Model: TL-SG3428  
Hardware Version: V4
Firmware Version:

Hi, I have importTL-SG3428 switch from china. Device language is in china and it's not detecting by omada controller. Kindly help to change the language and connect to omada controller.

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1 Accepted Solution
Re:Unable to change firmware-Solution
2024-09-14 06:24:00 - last edited 2024-09-14 06:25:25

Hi @Naveen2403 

Thanks for posting in our business forum.

We do NOT offer support and warranty for products that are sold in China and exported later on.

Please return the product to the retailer and purchase from your local stores. Or visit the official website and click on Where to Buy to check out your local stores. The product does not enjoy any sort of warranty in your region and it is not legal to bear it. Note that the products sold in mainland China only got certified in China.

 

And the product is not advertised as a part of the Omada system if you refer to its product page.

If you insist on keeping the product, please download and refer to the User Guide on the Chinese (TP-LINK) website. We, TP-Link, do not take any legal responsibility for your actions.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:Unable to change firmware-Solution
2024-09-14 06:24:00 - last edited 2024-09-14 06:25:25

Hi @Naveen2403 

Thanks for posting in our business forum.

We do NOT offer support and warranty for products that are sold in China and exported later on.

Please return the product to the retailer and purchase from your local stores. Or visit the official website and click on Where to Buy to check out your local stores. The product does not enjoy any sort of warranty in your region and it is not legal to bear it. Note that the products sold in mainland China only got certified in China.

 

And the product is not advertised as a part of the Omada system if you refer to its product page.

If you insist on keeping the product, please download and refer to the User Guide on the Chinese (TP-LINK) website. We, TP-Link, do not take any legal responsibility for your actions.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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