A lot of WPA Timeout on EAP265HD and unable to connect due to security parameter

A lot of WPA Timeout on EAP265HD and unable to connect due to security parameter

A lot of WPA Timeout on EAP265HD and unable to connect due to security parameter
A lot of WPA Timeout on EAP265HD and unable to connect due to security parameter
2024-09-17 13:46:22 - last edited 2024-10-15 09:04:47
Model: EAP265 HD  
Hardware Version: V1
Firmware Version: 5.1.0

Hello,

I have around forty EAP265 HDs and fifteen EAP613/53s in a school.


For the last 2 weeks I've been having a lot of problems connecting the school's ipads to the wifi.

I'm getting the following errors:

 

[Failed]"Name" failed to connected to A2 - Local 5 with SSID ‘ Ar-H-Tab-prof ’ on channel 6 because WPA Authentication times out/failed.(1 time in the last minute)
    Sep 17, 2024 15:25:43
    
    Information about the gateway's DHCP server module     
The DHCP server has allocated the IP address 10.20.2.226 for the client [MAC: b8-2a-a9-9e-89-c3].
    Sep 17, 2024 15:16:23
    
    Client connection failed (wireless)     
[Failed]"Name" was unable to connect to A103 - Couloir with SSID ‘Ar-H-Tab-prof’ on channel 112 because the association was interrupted (1 time in the last minute).
    Sep 17, 2024 14:49:42
    
    Client connection failure (wireless)     
[Failed]"Name" was unable to connect to A4 - Local 101 with SSID ‘Ar-H-iPad’ on channel 100 because the association had expired (1 time in the last minute).
    Sep 17, 2024 14:42:00

 

Client connection failure (wireless)     
[Failed]"Name" was unable to connect to A2 - Local 5 with SSID ‘Ar-H-iPad’ on channel 6 because WPA authentication has expired/failed (2 times in the last minute).
    Sep 17, 2024 14:37:13
    
    Client connection changed (wireless)     
AlexandLemestre is disconnected from the ‘Ar-H-iPad’ SSID on A2 - Local 5 (1m connected, 1.18MB) and connected to the ‘Ar-H-Tab-prof’ SSID on Etude.
    Sep 17, 2024 14:37:12

 

The problem seems to occur only on the 265

 

Have you encountered this problem?

Thank you

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1 Accepted Solution
Re:A lot of WPA Timeout on EAP265HD and unable to connect due to security parameter-Solution
2024-09-18 07:26:14 - last edited 2024-10-15 09:04:47

Hi  @Cotchet 

 

Please have a look on the following post:

What Should I Do If I Get the WPA Authentication Timeout/Failed Error

 

And here is an article introducing How to optimize wireless performance of EAP products

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Re:A lot of WPA Timeout on EAP265HD and unable to connect due to security parameter-Solution
2024-09-18 07:26:14 - last edited 2024-10-15 09:04:47

Hi  @Cotchet 

 

Please have a look on the following post:

What Should I Do If I Get the WPA Authentication Timeout/Failed Error

 

And here is an article introducing How to optimize wireless performance of EAP products

Recommended Solution
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Re:A lot of WPA Timeout on EAP265HD and unable to connect due to security parameter
2024-09-18 13:41:42

Hello,

 

more details..


The problem lies with WPA.
I have 265 HD (WPA2) and 653 (WPA3).

I connected my device using an EAP653.
Status of the wifi connected in WPA3.
After a while, I couldn't connect to the network from the 265HD.

I have to forget the network, reconnect it via the 265HD and then I can move around again and switch from one antenna to another.

Isn't there a way to disable WPA3?

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Re:A lot of WPA Timeout on EAP265HD and unable to connect due to security parameter
2024-10-15 09:04:40

  @Cotchet 

You need first uncheck 6GHZ, see below pic:

 

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