Access Points Disconnecting
Hi,
I have 2x outdoor access points and 4x inside access points through the house and garden, all hardwired through SG3210 v3.20 and controlled with a OC300 v1.0. They've all been working great up till the last week where some of them drop out now and then and I lose the network. They reconnect and i receive a notification from the app on my phone that they have been connected.
I haven't changed any of the settings recently and eveything is running the latest firmware on all devices.
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Hi @Longhill
Will the EAP go back to connected status automatically? Or does it require a manual reboot?
Here are some steps you can take to troubleshoot the issue of your access points dropping out:
**1. Check Physical Connections**
- Inspect the Ethernet cables that connect your access points to the SG3210 switch. Make sure they are securely plugged in at both ends. A loose or damaged cable can cause intermittent connectivity issues. - Check for any signs of physical damage to the cables, such as cuts, kinks, or chew marks (if rodents are a possibility). - Also, examine the power supplies of the access points. Make sure they are receiving stable power and there are no loose connections or power surges.
**2. Check Network Utilization and Traffic** Check if there are any new devices on the network that could be generating a large amount of traffic, such as a device downloading large files or streaming high - definition video continuously.
**3. Wireless Interference** - Consider the possibility of wireless interference. New wireless devices in the vicinity (such as a neighbor's new Wi - Fi router, cordless phones, or other wireless equipment) could be operating on the same or overlapping channels as your access points. - You can use a Wi - Fi analyzer app on your smartphone to check the wireless channels in use around your property. If you find interference, you may need to change the channels of your access points to less congested ones.
How to optimize wireless performance of EAP products
**4. Environmental Factors** - Changes in the environment can also affect the performance of your access points. For example, extreme weather conditions (if the outdoor access points are exposed to rain, snow, or high humidity) could potentially cause issues. Also, the addition of new structures or objects around the access points that could block or reflect the wireless signals.
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Hi @Longhill
Will the EAP go back to connected status automatically? Or does it require a manual reboot?
Here are some steps you can take to troubleshoot the issue of your access points dropping out:
**1. Check Physical Connections**
- Inspect the Ethernet cables that connect your access points to the SG3210 switch. Make sure they are securely plugged in at both ends. A loose or damaged cable can cause intermittent connectivity issues. - Check for any signs of physical damage to the cables, such as cuts, kinks, or chew marks (if rodents are a possibility). - Also, examine the power supplies of the access points. Make sure they are receiving stable power and there are no loose connections or power surges.
**2. Check Network Utilization and Traffic** Check if there are any new devices on the network that could be generating a large amount of traffic, such as a device downloading large files or streaming high - definition video continuously.
**3. Wireless Interference** - Consider the possibility of wireless interference. New wireless devices in the vicinity (such as a neighbor's new Wi - Fi router, cordless phones, or other wireless equipment) could be operating on the same or overlapping channels as your access points. - You can use a Wi - Fi analyzer app on your smartphone to check the wireless channels in use around your property. If you find interference, you may need to change the channels of your access points to less congested ones.
How to optimize wireless performance of EAP products
**4. Environmental Factors** - Changes in the environment can also affect the performance of your access points. For example, extreme weather conditions (if the outdoor access points are exposed to rain, snow, or high humidity) could potentially cause issues. Also, the addition of new structures or objects around the access points that could block or reflect the wireless signals.
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hi, I've checked all of those points and I'm still having the APs disconnect.
It seems the switch in our summer house, where the router and controller are, is blocking port 2 now and then. Every AP downstream of this is then disconnected for a period of time.
Port 2 from the summer house runs to the garage where there's a SG608E which has an EAP and then the run continues into the main house where it goes into another switch with all the house APs.
the port being blocked is Gi1/0/2.
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Hi @Longhill
It seems like the switch detected a loop in the network, so the port had been blocked.
Did you enable the mesh function on the controller? If yes, please disable it.
Sometimes, the switch port and the wireless mesh may cause a loop.
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The mesh function has been disabled for all APs
Could a device that is hardwired in the house that is also trying to connect to WiFi cause an issue?
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Could a device that is hardwired in the house that is also trying to connect to WiFi cause an issue?
>>>that should be the case.
Are all the EAP units having the disconnect issue?
How often will the issue happen?
Did you change the Ethernet cables to have a try?
Will the issue happen on all the EAP units at the same time? Or when the issue happened, some EAP are still working?
Is it possible to remove the SG608E to have a test?
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Every AP and hard wired device downstream of port 2 on the summer house Switch are disconnecting at the same time, anything on another port with the summer house switch remains connected.
I had a TP link 5 port POE switch in place of the SG608E previously but changed it out as someone had suggested that a managed switch may help, I'm also waiting on a Omada 5 port POE switch but that's on back order.
I can't remove the switch in the garage completely as the cable run from the summer house to the main house is too long for a single cable.
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