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No sound recorded from Ezviz camera

No sound recorded from Ezviz camera

No sound recorded from Ezviz camera
No sound recorded from Ezviz camera
3 weeks ago - last edited 2 weeks ago
Model: VIGI NVR1016H  
Hardware Version: V1
Firmware Version: 1.1.0 Build 240507 Rel.77310n

When recording video from two Ezviz cameras only video is recorded, and audio is not. When using Ezviz app I am able to listen to audio. NVR does not play sound in live view either.

 

How can Vigi NVR capture sound as well? 

 

Thanks,

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#1
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2 Accepted Solutions
Re:No sound recorded from Ezviz camera-Solution
3 weeks ago - last edited 2 weeks ago

Hi @scott1981 

Thanks for posting in our business forum.

Check the NVR and the camera settings, some audio formats may not be supported. So it does not record in the videos you played.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:No sound recorded from Ezviz camera-Solution
3 weeks ago - last edited 2 weeks ago

Hi @scott1981 

Thanks for posting in our business forum.

scott1981 wrote

  @Clive_A 

 

Here is onvif information from the camera (Ezviz brand). Can you please confirm if the codec (AAC) is the problem? I am able to listen to audio from the camera using rtsp or ezviz app, nvr won't play it though.

 

Thanks.

 

See the specs:

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
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#5
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4 Reply
Re:No sound recorded from Ezviz camera-Solution
3 weeks ago - last edited 2 weeks ago

Hi @scott1981 

Thanks for posting in our business forum.

Check the NVR and the camera settings, some audio formats may not be supported. So it does not record in the videos you played.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
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  1  
#2
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Re:No sound recorded from Ezviz camera
3 weeks ago

  @Clive_A 

 

What troubleshooting steps can i follow?

 

Thanks

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#3
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Re:No sound recorded from Ezviz camera
3 weeks ago

  @Clive_A 

 

Here is onvif information from the camera (Ezviz brand). Can you please confirm if the codec (AAC) is the problem? I am able to listen to audio from the camera using rtsp or ezviz app, nvr won't play it though.

 

Thanks.

 

Onvif

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#4
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Re:No sound recorded from Ezviz camera-Solution
3 weeks ago - last edited 2 weeks ago

Hi @scott1981 

Thanks for posting in our business forum.

scott1981 wrote

  @Clive_A 

 

Here is onvif information from the camera (Ezviz brand). Can you please confirm if the codec (AAC) is the problem? I am able to listen to audio from the camera using rtsp or ezviz app, nvr won't play it though.

 

Thanks.

 

See the specs:

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
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  1  
#5
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Replies: 4

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