ER706W interface and IP statistics are horribly wrong
Hi Community,
Recently upgraded TL-R470T+ and got phenomena when traffic statistics is swallowed. A huge chunk of traffic is literally ignored and not accounted anywhere on Interface Statistics/IP Statistics/DPI Statistics. The router is upgraded to the latest firmware revision available on the support page.Running in standalone mode.
To verify the issue, I'd cleared the counters and then downloaded 15GB file using PC connected to router by ethernet (LAN) connection. They were properly accounted on WAN2 (100%) and made a huge (4x) miss for IP/DPI statistics. See screenshot.
Never had an issue like this even with home lines of routers. Any ideas?
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Hi @Serge9000
See the explanation in the past:
https://community.tp-link.com/en/business/forum/topic/613834?replyId=1223124
https://community.tp-link.com/en/business/forum/topic/712650
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Hi @Serge9000
See the explanation in the past:
https://community.tp-link.com/en/business/forum/topic/613834?replyId=1223124
https://community.tp-link.com/en/business/forum/topic/712650
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@Clive_A
This is not a solution.
https://community.tp-link.com/en/business/forum/topic/613834?replyId=1223124 refer to another router ER605 that costs 30% of what I've paid.
https://community.tp-link.com/en/business/forum/topic/712650 refer to yet another router ER7206 (TL-ER7206) that do not suffer from the same bug, according to TP-Link stuff.
Confirmed by the support team, there is no Hardware Offload on the ER7206, so the ER7206 doesn't have the issue.
Please refrain from posting random links.
There is yet another discussion on https://community.tp-link.com/en/business/forum/topic/261604 . It says:
It's because that the Hardware Offload is enabled by default on the ER605, the packets are forwarded directly through the hardware rather than through the CPU, which results in an inaccurate statistic.
Why I don't accept this as an answer?
- This is a called 'the root cause of the bug' and shouldn't go any further than Jira tickets comments, unless customer requests it. There are no circumstances when 'the root cause of the bug' is accepted as a bugfix.
- I really don't care about the details of internal TP-Link software/hardware implementation. Building routers is not my business. If I buy a router for 150 USD, I expect it not to have silly and childish bugs that made it through QA and into the release, accompanied by the naive “hardware acceleration” excuse quoted above. Nor do I accept using 'hardware acceleration' phrase as an excuse for not providing the fix.
- Hardware acceleration has been in routers for decades, but this is the first time I've encountered the notion that traffic should legally bypass interface statistics, IP statistics, DPI, IPS because of that.
- When I was considering between ER706W and ER7206 (same price), there was no disclaimer provided by TP-LINK saying it failed to implement some very basic functionality properly.
I will try enabling Bandwith Control as suggested in https://community.tp-link.com/en/business/forum/topic/261604 and see if it works.
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I will try enabling Bandwidth Control as suggested in https://community.tp-link.com/en/business/forum/topic/261604 and see if it works.
It worked indeed.
However, this exposed another problem - a WAN bandwidth bottleneck due to CPU capping (my WAN interface is a dynamic IP). Sometimes the cap was as low as approx. 200 Mb/s (*depends on traffic type). For a semi-pro 1Gb/s router this was a bit disappointing.
It turns out that Bandwidth Control=on must be accompanied by DPI=off, or be prepared to suffer a CPU bottleneck otherwise.
P.S. TP-Link advertises this router as being able to 'check network usage and traffic distribution'? (* ER706W(EU&US)1.0_Datasheet.pdf)
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Update.
Another week, another firmware bug :(
Now the router is insanely overestimating statistics instead of underestimating it. My PS5, smartphone, PC and even a humble IOT device are reported as having enormous TX bytes.
Example: smartphone [IP address reserved by MAC].
Router uptime is 1 week. Router reports smartphone's Total TX Bytes=87G and Total RX Bytes=48G.
Smartphone reports the whole 'WiFi data usage' is 23GBytes only (for 3 weeks).
I wonder what will excuse be this time?
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Hi @Serge9000
Thanks for posting in our business forum.
Serge9000 wrote
Update.
Another week, another firmware bug :(
Now the router is insanely overestimating statistics instead of underestimating it. My PS5, smartphone, PC and even a humble IOT device are reported as having enormous TX bytes.
Example: smartphone [IP address reserved by MAC].
Router uptime is 1 week. Router reports smartphone's Total TX Bytes=87G and Total RX Bytes=48G.Smartphone reports the whole 'WiFi data usage' is 23GBytes only (for 3 weeks).
I wonder what will excuse be this time?
Understand hardware acceleration and what it does to the stats. It has an effect on the calculations from day 1 when it was added to the system. Many errors or abnormalities are caused by the hardware acceleration as it is a separate chipset.
About the stats, it counts regardless of the traffic direction. If you stream a video from a local NAS, it counts the traffic as 10GB if that video is around 10GB or more if that needs to convert the format or something.
There are pretty many discuss on Reddit, Github and forums of Omada or not, discussing similar cases/issues. Spend some time on this before concluding it entirely fails to perform its job.
And test methodology should be reconsidered to be okay to rule out errors.
If you can provide a full report on this matter, I will be glad to share it with the dev. But we should be on the same page on these small aspects.
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