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Short preview in notification

Short preview in notification

Short preview in notification
Short preview in notification
2 weeks ago - last edited 2 weeks ago
Tags: #VIGI VMS #VIGI App Related #Notification

Hello!

I use 5xc250 and 2xC450  cameras with NVR1008H.

 

Te problem which I have apeared in notification menu in the VIGI app. The button on the bottom in the middle with bell icon.

Movement detection is configured and work perfectly, i receive the noitification on my phone, and after click on it I can seee the short preview. This preview ends exactly when the movemenets starts, It means I can't see exaclty what happened but I can see what happened 10 sec before.

This problem occurs only on C250. inside house I have 2 C450 and the preview is perfect long and the event is exactly in the middle of the movie. 

 

When I enter into camera menu=>playback the marked zone in the timeline is much longer and I can watch complete movie.

 

It looks like the notification is not perfeclty matched with the preview. Or the preview is too short.

 

Is there any solution for it?

 

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#1
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1 Accepted Solution
Re:Short preview in notification-Solution
2 weeks ago - last edited 2 weeks ago

Hi @marvin82 

Thanks for posting in our business forum.

You might want to check if there is a new firmware to it. Or if your firmware is on the latest:

https://www.tp-link.com/en/support/download/vigi-c250/#Firmware

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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2 Reply
Re:Short preview in notification-Solution
2 weeks ago - last edited 2 weeks ago

Hi @marvin82 

Thanks for posting in our business forum.

You might want to check if there is a new firmware to it. Or if your firmware is on the latest:

https://www.tp-link.com/en/support/download/vigi-c250/#Firmware

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Short preview in notification
2 weeks ago

  @Clive_A 

Hi Clive_A,
before I wrote this post I checked on VIGI VMS if there is some new update but wasn't.

It turned out it is possible to do it manually, as you proposed.

Now it looks like it helped.

I will do some more test but now the problem seems to be solved. Thank you!

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VIGI VMS VIGI App Related Notification
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