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Missing Clients: Known online clients not showing up, or disappearing

Missing Clients: Known online clients not showing up, or disappearing

Missing Clients: Known online clients not showing up, or disappearing
Missing Clients: Known online clients not showing up, or disappearing
2025-02-21 17:02:25
Tags: #Controller
Model: Omada Software Controller (Linux)  
Hardware Version:
Firmware Version: 5.15.8.2

So I have seen this issue repoerted in many previous discussions, with no answer. I have setup the Software Controller via docker on linux and I only every get a max of 41 clients showing up , despite there being > 70 on my network.

 

I have already tried to setup a new Software Controller on a different Linux device and get the same thing, 41 clients max. Even devices I know are online as I'm ssh'd into them dont always show up and/or I am unable to set a fixed ip to them as they are not showing up in the clients list. 

 

Performing a forget client only helps so much but the max of 41 never gets any higher.

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Re:Missing Clients: Known online clients not showing up, or disappearing
2025-02-24 09:26:27

Hi  @GraemeD 

 

To understand the issue better, please let us know the following info:

1. What kind of clients are connecting to the network?

2. How many VLANs did you configure?

3. What's the model number of you SDN devices? Please share with us a screenshot of the controller's Device page.

4. What's the firmware version of the controller you are using?

 

 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:Missing Clients: Known online clients not showing up, or disappearing
2025-04-15 16:49:24

  @GraemeD 

 

I'm experiencing the same issue in our network environement. I can literally watch the client list appear and then disappear. Looks like it must be a bug. I see other forums reporting this as well. 

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#3
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Re:Missing Clients: Known online clients not showing up, or disappearing
2025-05-09 22:05:03

  @Vincent-TP I'm having this same issue - for reference here is my setup

 

1. Various - most issues with wired clients.  I have a ER7206 going into a TL-SG2210MP; the clients connected to this switch are not all appearing on the controller, it seems random

2. No VLANs, just a single default LAN

3. I'm using OC300 

4. Latest version 5.15.20.38

 

There are devices that are receiving DHCP successfully, but just don't show up in the client list.  They are no issues with the network itself, just the dispaly of clients.

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Re:Missing Clients: Known online clients not showing up, or disappearing
2025-05-10 02:21:03 - last edited 2025-05-10 02:22:34

Hi  @PappyChappy  @RedSteak42 

 

Thanks for posting here. To understand better about the issue, please let us know the following info:

What kind of clients won't display on the controller? 

How are they connected to the network? Wireless or wired? Via which SDN device?

When did you first notice this issue? 

Is the issue with non-displayed clients specific to certain devices or random?

 

 

Please try to reboot the whole system, including the controller, gateway router, the switch and the EAP(in any).
 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#5
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