Hi @kogan， Did your customer upgrade the controller in local or on the cloud website? It may just be caused by a brief fluctuation in the network, after which please keep watching to see if there...

Hi @ceejaybassist， Sorry that I have no idea when the pre-release version firmware of Hardware controller will be provided. I will update here once it is available.

Hi @Max31， Based on your description, your issue seems like different from the issues with 2.4G clients as mentioned by others. Did your all IOS devices have the drop-out issue and how many client...

Hi All, Upon summary, the issue that everyone encountered basically occurs only in the 2.4G clients, but someone can be solved by disable the PMF, and some cannot be solved, and it is now considered...

Hi @kogan， After confirming with the support engineer, both Windows and Linux versions are able to connect to the Cloud website, can you reproduce this issue stably?

Hi @MiFri, If you only have one EAP245, the controller is not a necessaey choice, you may use the Omada App on the phone to add the EAP. Please use your phone connect or laptop to connect to the...