Hi @SaiGer, Please confirm whether all settings are like the image below when you back up the files on the Software Controller. We have tested in the lab and can not reproduce the issue. May I...

Hi @dictoresno, Please confirm the firmware version of your controller is the latest one, check here. Please check your wireless settings and enable 802.11r like here mentioned.

Hello @ClydeCoG， Please use your phone connect or laptop to connect to the EAP’s Wi-Fi. If you can not find the WiFi or can not remember the password, you may reset the EAP and set it up again. How...

Hi @gmondun00, Please use your phone connect or laptop to connect to the EAP’s Wi-Fi. If you can not find the WiFi or can not remember the password, you may reset the EAP and set it up again. How to...

Hi @SaiGer, Thanks for your response. May I know which version of the software controller on the Windows PC did you do migrate to OC200 V5.9.32? Please also share the screenshots of the Migrate page...

Hi @Yhanzkhie， You're welcome, I've recorded this request and will report it to the developer team for evaluation. Thank you for your valuable feedback.